INSURANCE SHOPPING/PURCHASE EXPERIENCE
The Right Data for an Acquisition (and Retention) Advantage
Qualitative and quantitative intelligence to give you the competitive edge
With shopping and switching easier than ever, insurers can remain competitive by knowing:
- How and why your ideal customer is shopping
- Which brands they’re considering
- Who is ultimately winning their business and why
- What data to leverage to accurately price policies
- How to help personalize policy shopping
From advanced customer segmentation and shopper tracking data to competitive benchmarking for the top brands across the U.S. to VIN-level auto intelligence that improves your pricing accuracy, our shopping solutions portfolio helps you answer these critical questions and build the playbook for acquisition success.
Explore our Shopping Solutions
Unmatched Competitive Benchmarking
By leveraging competitive benchmarking data and insights from our Voice of the Customer research, you can see how and why brands are attracting shoppers, better understand performance gaps and where other brands are pulling ahead, and take a closer look at how the acquisition and purchase experience are influencing your ideal customer. Check out our studies that provide subscribers with competitive insurance shopping intelligence:
By leveraging competitive benchmarking data and insights from our Voice of the Customer research, you can see how and why brands are attracting shoppers, better understand performance gaps and where other brands are pulling ahead, and take a closer look at how the acquisition and purchase experience are influencing your ideal customer. Check out our studies that provide subscribers with competitive insurance shopping intelligence:
Research Enhancements
Dig Deeper
For brands that want to dig deeper into specific areas covered in our study or expand their sample, we offer the Deep Dive Research Program.
Monitor Progress
Benchmarks help establish goals for where you want to be, but how do you get there? PulseCX leverages Key Performance Indicators (KPIs) from our research to help steer you towards the results you want.
Get Analyst Support
Analyst Access provides dedicated access to JD Power analysts to answer your research questions, conduct analyses, prepare data for presentations, or even review your work for accuracy.
Daily Competitive View of Insurance Shopping and Loyalty Behavior
Customers are already telling you what you want to know. You just need to LISTen. Transactional data shows that customers are following through on their stated shopping and switching intentions. By listening to the Voice of the Customer (VoC) on a daily basis at the point that they’re making their intentions known, you can react much more quickly.
The JD Power Insurance Loyalty Indicator & Shopping Trends (LIST) helps you understand exactly who is shopping. Get access to 500+ daily responses from insurance customers across the United States about their shopping activity.
Customers are already telling you what you want to know. You just need to LISTen. Transactional data shows that customers are following through on their stated shopping and switching intentions. By listening to the Voice of the Customer (VoC) on a daily basis at the point that they’re making their intentions known, you can react much more quickly.
The JD Power Insurance Loyalty Indicator & Shopping Trends (LIST) helps you understand exactly who is shopping. Get access to 500+ daily responses from insurance customers across the United States about their shopping activity.
Better Data for Risk-Based Pricing
Competitively priced insurance rates can attract the right business and keep customers loyal. Premium discounts for certain features can mean the difference between winning and losing a quote, as well as in retaining current customers. When you leverage the right vehicle data, you can more accurately provide competitively priced insurance rates that are better for your customer and your long-term financials. Simplify this process with the industry’s first normalized, analytics-ready and VIN-specific risk analysis service.
Competitively priced insurance rates can attract the right business and keep customers loyal. Premium discounts for certain features can mean the difference between winning and losing a quote, as well as in retaining current customers. When you leverage the right vehicle data, you can more accurately provide competitively priced insurance rates that are better for your customer and your long-term financials. Simplify this process with the industry’s first normalized, analytics-ready and VIN-specific risk analysis service.
Customer-Centric Performance Improvement Solutions
Whether you’re looking to enhance personalization during the insurance shopping experience, make targeted improvements to shopping and service channels, start tackling performance gaps versus your competitors, or launch any other performance improvement initiative, JD Power has the Voice of the Customer and behavior data you need to ensure your end results provide your target audience with their desired experience. Explore one of our programs below or reach out to us today so we can start designing a solution to address your unique challenge.
CUSTOMER EXPERIENCE MANAGEMENT
Better understand your current CX performance and identify opportunities for delivering a consistent, stand-out experience across your organization.
Learn More
CUSTOMER SERVICE ADVISORY
Learn how you're performing across interaction channels against the key drivers of customers satisfaction and optimize those channels to deliver a better service experience.
Learn More
INTELLIGENT MATCH
Leverage insights directly from auto insurance customers to help connect shoppers with the right carrier based on service attributes that matter most to them.
Learn More
Whether you’re looking to enhance personalization during the insurance shopping experience, make targeted improvements to shopping and service channels, start tackling performance gaps versus your competitors, or launch any other performance improvement initiative, JD Power has the Voice of the Customer and behavior data you need to ensure your end results provide your target audience with their desired experience. Explore one of our programs below or reach out to us today so we can start designing a solution to address your unique challenge.
CUSTOMER EXPERIENCE MANAGEMENT
Better understand your current CX performance and identify opportunities for delivering a consistent, stand-out experience across your organization.
CUSTOMER SERVICE ADVISORY
Learn how you're performing across interaction channels against the key drivers of customers satisfaction and optimize those channels to deliver a better service experience.
INTELLIGENT MATCH
Leverage insights directly from auto insurance customers to help connect shoppers with the right carrier based on service attributes that matter most to them.
Insurance Insights
Let's Connect!
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.