Insights

JD Power Banking and Payments Intelligence Insights

Join Our Mailing List
JDP GBI World 2

Featured Insights

View All Financial Services Insights
High Gas Prices, Biggest Inflation Spike in Three Years Spark Major Affordability Concerns Read More
Person pumping gas as rising fuel prices adds affordability concerns in the JD Power Banking and Payments Intelligence Report.
How Digital Brands are Siphoning New Customers Across Banking, Investments and Credit Cards Read More
Digital Brands are Siphoning New Customers Across Banking, Investments and Credit Cards
High Costs, Especially for Homes and Utilities, Have U.S. Consumers Turning to Artificial Intelligence for Financial Advice Read More
Women Budgeting as High Costs Utility Cost Persist According to JD Power Banking and Payments Intelligence Report
Financial Health of U.S. Consumers Improves, But Spending Changes Hint at More Struggles to Come Read More
Grocery shopper chooses lower-cost items amid inflation as J.D. Power measures U.S. consumer financial health and spending habits
Financial Services Churn Data and Analytics Report Q4 2025 Read More
Dog
FinTech Brands Continue to Attract and Convert New Banking and Investment Accounts Read More
""
Financial Health of U.S. Consumers Drops to a 12-Month Low Read More
Distressed women as JD Power Reports Consumer Financial Health Declines
Financial Health Plummets Amid the Holiday Season Read More
Polaris
Financial Services Publish Calendar Read More
Financial_Services_Publish_Calendar
Holiday Spending Likely to Remain Flat Read More
Woman window shopping during the holidays, reflecting flat spending trends and increased credit use among younger consumers
What is Customer Churn? How to Measure, Analyze, and Track Attrition Read More
Depiction of financial services and insurance churn as a customer rotates out of a bank entrance.
U.S. Consumers Increasingly Turn to Non-Bank Sources for Financial Advice Read More
Consumer searching for Financial Advice Online
What Makes a Great Retirement Plan App? JD Power’s 2025 Findings Read More
Man reviewing retirement apps on phone
Customers are Opening New Accounts and Quietly Making them their Primary Relationships Read More
Women opening alternative checking accounts online increasing primary bank's churn rate
Financial Services Churn Data and Analytics Report October 2025 Read More
Check being written

Recent Press Releases

View All Press Releases
2026 Canada Digital Banking and Credit Card Mobile App Satisfaction Study
Financial Services
Read More
2026 U.S. Digital Banking and Credit Card Mobile App Satisfaction Studies
Financial Services
Read More
2026 U.S. Financial Health Support and Advice Study
Financial Services
Read More

Let's Connect

JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a JD Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.