Airline Solutions

North America Airline Satisfaction Study

The JD Power North America Airline Satisfaction Study^SM measures passenger satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience. The study is continuously fielded throughout the year. Subscribe now

Analyst Access

Take action with confidence. JD Power Analyst Access - your lifeline to fast, easy, and reliable data analysis - provides dedicated access and premium-level support to answer your research questions, conduct analyses, prepare data for presentations, or even review your work for accuracy. Analyst Access is available exclusively to current JD Power syndicated benchmark study subscribers. Learn more about Analyst Access

JD Power Passenger View^SM

Know what is happening at your airport or on your flights today. How can an airport or airline cost-effectively monitor passenger attitudes and issues? Management priorities and need for specific information changes constantly. Information on specific areas, vendors or stakeholders are difficult to capture.  As a result, the critical need for traveler insights often goes unmet. JD Power Passenger View^SM is an innovative information solution that uses passenger smartphones to collect feedback for management decisions or service recovery. It works with an airport’s Wi-Fi system (or your in-flight Wi-Fi) to deliver short, in-the-moment surveys to travelers who log on. Learn more about JD Power Passenger View^SM