Elevate the Customer Journey

Airline Solutions Point
Airlines who make their customer experience a priority will reap the benefits in profits and reputation. Understanding what pleases the flying public and where their priorities lie are the first steps in creating an outstanding travel experience. Harness the insights from the Voice of the Customer to elevate the customer journey and build a customer-focused culture. 

Airline Solutions

North America Airline Satisfaction Study

The J.D. Power North America Airline Satisfaction StudySM measures passenger satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience. The study is continuously fielded throughout the year. Subscribe now

U.S. Travel App and Website Studies

Travel apps and websites draw millions of visitors daily and continue to be important to success in the travel industry. Digital experience is a key driver of satisfaction with the overall travel experience. Travelers use apps and websites for planning, booking, managing day-of-travel and account management. They have high expectations based on experiences both within and outside of the travel industry. Travel brands with the best digital experience are well positioned to grow/take market share from competitors. Learn more about the U.S. Travel App Satisfaction Study
Learn more about the U.S. Travel Website Satisfaction Study

Analyst Access

Take action with confidence. J.D. Power Analyst Access - your lifeline to fast, easy, and reliable data analysis - provides dedicated access and premium-level support to answer your research questions, conduct analyses, prepare data for presentations, or even review your work for accuracy. Analyst Access is available exclusively to current J.D. Power syndicated benchmark study subscribers. Learn more about Analyst Access

J.D. Power Passenger ViewSM

Know what is happening at your airport or on your flights today. How can an airport or airline cost-effectively monitor passenger attitudes and issues? Management priorities and need for specific information changes constantly. Information on specific areas, vendors or stakeholders are difficult to capture.  As a result, the critical need for traveler insights often goes unmet. J.D. Power Passenger ViewSM is an innovative information solution that uses passenger smartphones to collect feedback for management decisions or service recovery. It works with an airport’s Wi-Fi system (or your in-flight Wi-Fi) to deliver short, in-the-moment surveys to travelers who log on. Learn more about J.D. Power Passenger ViewSM

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