Residential Internet Service Provider Study

The JD Power U.S. Residential Internet Service Provider Satisfaction Study measures key drivers of satisfaction among residential customers who currently subscribe to an Internet service. 

The study allows providers to:

• Understand attitudes, experiences, and behavioral characteristics of Internet service subscribers
• Determine the critical factors that impact customer satisfaction across regions within U.S. markets
• Evaluate performance within each region based on seven relational dimensions
• Identify areas of strengths and weakness to help inform and develop actionable marketing programs
• Track quarterly performance within each region to monitor progress, including market share, usage and churn 

JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more about JD Power Awards >

Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report. JD Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in JD Power syndicated studies. Each report is written and designed by JD Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more about Performance Reports >  

Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.