"In today's increasingly competitive market, member satisfaction is a strong brand differentiator in the Medicare Advantage space, offering more growth and customer retention opportunities for healthcare organizations than ever before. Even more broadly, many of the strongest healthcare brands in the world focus on delighting customers and strive for continuous improvement in the customer experience."
- Christopher Lis, Managing Director, Healthcare Global Business Intelligence Practice at JD Power
JD Power U.S. Medicare Advantage Study
The JD Power U.S. Medicare Advantage Study examines the experiences of more than 3,000 members of the largest Medicare Advantage plans in the United States. The insights gleaned from member responses help plans understand how each service event between the member and their health plan impacts overall value perceptions of the plan and identify critical service standards that drive higher member satisfaction and improve the bottom line.
The JD Power U.S. Medicare Advantage Study examines the experiences of more than 3,000 members of the largest Medicare Advantage plans in the United States. The insights gleaned from member responses help plans understand how each service event between the member and their health plan impacts overall value perceptions of the plan and identify critical service standards that drive higher member satisfaction and improve the bottom line.
Announcing the Top-Ranking Medicare Advantage Plans for Member Satisfaction
Stay tuned to find out which medicare advantage plans rank highest. In the meantime, explore key insights from the JD Power 2025 U.S. Medicare Advantage Study.
Stay tuned to find out which medicare advantage plans rank highest. In the meantime, explore key insights from the JD Power 2025 U.S. Medicare Advantage Study.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Healthcare Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Let's Connect
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.