Top-ranked wireless service providers
U.S. Business Wireless Satisfaction Study Award Information
Press Release Date: October 7, 2025
“Last year, wireless providers invested $29 billion in network infrastructure—an investment that’s driving better reliability, faster speeds, and stronger satisfaction for business wireless users as seen with a 15 index point increase from last year.”
- Carl Lepper, Senior Director of Technology, Media and Telecom Intelligence at JD Power
The JD Power U.S. Business Wireless Satisfaction Study
The U.S. Business Wireless Satisfaction Study measures business customer satisfaction with their current wireless service provider among very small businesses (less than 20 employees) and small-midsize businesses (20 to 499 employees). The study measures wireless satisfaction across six factors: Performance and Reliability, Offerings and Promotions, Cost of Service, Sales Representatives and Account Executives, Billing, and Customer Service.
Announcing the Top Ranked Wireless Service Providers
Find out which wireless service providers rank highest for business customer satisfaction and explore key insights.
Find out which wireless service providers rank highest for business customer satisfaction and explore key insights.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Business Wireless Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Let's Connect
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.