U.S. Digital Banking and Credit Card Studies Award Information
Press Release Date: May 29, 2025
"Banks demonstrate value in their customer relationships by encouraging the use of digital features and tools that help customers manage their financial lives beyond conducting everyday transactions."
- Jennifer White, Senior Director of Banking and Payments Intelligence at JD Power
The JD Power U.S. Digital Banking and Credit Card Studies
The studies measure overall satisfaction with banking and credit card digital channels based on four factors: navigation; speed; visual appeal; and information/content based on responses from retail bank and credit card customers nationwide. The award and data are segmented into the following categories:
- U.S. Banking Mobile App Satisfaction
- U.S. Online Banking Satisfaction
- U.S. Credit Card Mobile App Satisfaction
- U.S. Online Credit Card Satisfaction Studies
The studies measure overall satisfaction with banking and credit card digital channels based on four factors: navigation; speed; visual appeal; and information/content based on responses from retail bank and credit card customers nationwide. The award and data are segmented into the following categories:
- U.S. Banking Mobile App Satisfaction
- U.S. Online Banking Satisfaction
- U.S. Credit Card Mobile App Satisfaction
- U.S. Online Credit Card Satisfaction Studies
Discover the Top-Ranking Banking and Credit Digital Channels for Customer Satisfaction
The results are in! Explore key insights from the JD Power 2025 U.S. Banking and Credit Card Satisfaction Studies.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Online Banking Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Let's Connect
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.