Insurance Claims Experience

Excel at the
Moment of Truth

Qualitative and quantitative intelligence to help you live up to your brand promise

Insurance Claims Solutions

The claims process is where consumers expect insurers to keep their promises, and these moments can make or break a customer’s relationship with their carrier. It can also be a costly process without the right data. Our Voice of the Customer insights and vehicle data solutions help you understand customers’ perceptions of how they were treated during the entire claims experience and better identify key details about the insured vehicle. This combined intelligence helps you live up to your brand promise and improve your claims operations in the process. 

Do you have the customer and product data needed to excel at the critical moments of truth?

Explore Our Claims Solutions

Unmatched Competitive Benchmarking

Our Voice of the Customer insurance benchmarking research identifies the critical drivers of satisfaction related to the claims experience, measures and links their impact to business results, and uncovers brand-specific insights that drive results.

Insurance Claims Studies

Check out our suite of studies that provide subscribers with competitive analysis of the customer experience from FNOL through repair or settlement of total loss:


Auto Claims Satisfaction Study

Property Claims Satisfaction Study

Claims Digital Experience Study
 

Data

Research Enhancements

Insurance Shopping

Dig Deeper

For brands that want to dig deeper into specific areas covered in our study or expand their sample, we offer the Deep Dive Research Program

Insurance Shopping

Monitor Progress

Benchmarks help establish goals for where you want to be, but how do you get there? PulseCX leverages Key Performance Indicators (KPIs) from our research to help steer you towards the results you want.

Insurance Shopping

Get Analyst Support

Analyst Access provides dedicated access to J.D. Power analysts to answer your research questions, conduct analyses, prepare data for presentations, or even review your work for accuracy.
 

Vehicle Data

Vehicle Data and Claims

Better Data at the Moment of Truth

The use of vehicle data is essential for accurate and efficient auto insurance claims. By collecting and analyzing vehicle data, insurers can improve their risk assessment, detect fraud, and provide a better experience for their customers.

Learn more in the Ultimate Guide to Vehicle Data >

Connect with us about how Vehicle Data can improve your operations >
 

Customer-Centric Performance Improvement Solutions


Whether you’re looking to identify specific gaps in your service performance, explore opportunities across your service channels, prioritize improvement initiatives, or start tackling your gaps-to-great,  J.D. Power has the Voice of the Customer and behavior data you need to ensure your end results provide your customers with their desired claims experience. Explore one of our programs below or reach out to us today so we can start designing a solution to address your unique challenge.

CUSTOMER EXPERIENCE MANAGEMENT

Better understand your current CX performance and identify opportunities for delivering a consistent, stand-out experience across your organization.

Learn More

CUSTOMER SERVICE ADVISORY

Learn how you're performing across interaction channels against the key drivers of customers satisfaction and optimize those channels to deliver a better service experience.

Learn More

PULSECX

Leverage a unique, integrated CX management platform that provides the step-by-step route to execute world-class experience.

Learn More
J.D. Power Automotive Products and Solutions

Insurance Insights

Meet the Experts You Can Count On

Mike Vermillion Headshot
Mike Vermillion
VP and General Manager, Insurance & Healthcare
Mike's Bio
Stephen Crewdson
Stephen J. Crewdson, CPCU
Senior Director, Insurance Intelligence
Stephen's Bio
Mark Garrett
Mark Garrett
Director, Insurance Intelligence
Mark's Bio
breanne armstrong headshot
Breanne Armstrong
Director, Insurance Intelligence
Breanne's Bio
Tony Soloman
Tony Soloman
Director of Strategy and Planning
Tony's Bio

Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.