Study Details
The JD Power Paint Satisfaction Study examines key drivers of satisfaction among customers who purchased and applied interior paint, exterior paint, interior stain, and/or exterior stain based on seven key drivers of satisfaction: application; durability; offerings; coverage; cleaning surfaces; trust; and price. The study also examines the customer experience with their paint retailer based on online experience; in-store experience; service and staff; merchandise; and price.
The JD Power Paint Satisfaction Study examines key drivers of satisfaction among customers who purchased and applied interior paint, exterior paint, interior stain, and/or exterior stain based on seven key drivers of satisfaction: application; durability; offerings; coverage; cleaning surfaces; trust; and price. The study also examines the customer experience with their paint retailer based on online experience; in-store experience; service and staff; merchandise; and price.
Key Dates
2025 Study Milestones
- 2025 Fielding Begins: July 2024
- 2025 Wave 1 Publish: December 11, 2024
- 2025 Publish: March 25, 2025
- 2025 Press release: March 25, 2025
2026 Study Milestones
- 2026 Fielding Begins: January 2025
- 2026 Wave 1 Publish: September 23, 2025
- 2026 Publish: March 24, 2026
- 2026 Press release: March 24, 2026
2027 Study Milestones
- 2027 Fielding Begins: January 2026
- 2027 Wave 1 Publish: September 22, 2026
- 2027 Publish: March 23, 2027
- 2027 Press release: March 23, 2027
2025 Study Milestones
- 2025 Fielding Begins: July 2024
- 2025 Wave 1 Publish: December 11, 2024
- 2025 Publish: March 25, 2025
- 2025 Press release: March 25, 2025
2026 Study Milestones
- 2026 Fielding Begins: January 2025
- 2026 Wave 1 Publish: September 23, 2025
- 2026 Publish: March 24, 2026
- 2026 Press release: March 24, 2026
2027 Study Milestones
- 2027 Fielding Begins: January 2026
- 2027 Wave 1 Publish: September 22, 2026
- 2027 Publish: March 23, 2027
- 2027 Press release: March 23, 2027
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more about JD Power Awards >
See how our Awards make an impact:
U.S. Paint Satisfaction Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn more about Performance Reports >
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more about JD Power Awards >
See how our Awards make an impact:
U.S. Paint Satisfaction Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn more about Performance Reports >
Profiled Brands
2026 Brands Targeted to be Profiled
(final profiled list will be available upon study publication)
Interior Paint Brands
- BEHR
- Benjamin Moore
- Dutch Boy
- Glidden
- Sherwin-Williams
- Valspar
Exterior Paint Brands
- BEHR
- Benjamin Moore
- Dutch Boy
- Glidden
- Sherwin-Williams
- Valspar
Exterior Stain Brands
- BEHR
- Benjamin Moore
- Cabot
- Olympic
- Rust-Oleum
- Sherwin-Williams
- Thompson’s WaterSeal
- Valspar
Paint Retailers
- Ace Hardware
- Benjamin Moore independent retailer
- Lowe's
- Menards
- Sherwin-Williams
- The Home Depot
- Walmart
2027 Brands Targeted to be Profiled
(final profiled list will be available upon study publication)
Interior Paint Brands
Sherwin-Williams
BEHR
Valspar
Glidden
Benjamin Moore
Rust-Oleum
Dutch Boy
Exterior Paint Brands
Sherwin-Williams
BEHR
Valspar
Glidden
Benjamin Moore
Dutch Boy
Exterior Stain Brands
BEHR
Sherwin-Williams
Thompson’s WaterSeal
Rust-Oleum
Valspar
Benjamin Moore
Glidden
Olympic
Dutch Boy
Ready Seal
Cabot
Paint Retailers
The Home Depot
Lowe’s
Sherwin-Williams Paint Store
Ace Hardware
Walmart
Benjamin Moore independent retailer
Menards
(Updated 1/17/25)
Make decisions with confidence
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
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For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.