Study Enhancements
The value of the Dealer Financing Satisfaction Study continues to grow!
New for the U.S. Study
Introduction of a new Credit Union segment
Expanded dealer verbatims
Additional dealer technology insights
New for the Canada Study
Expanded dealer verbatims
Additional dealer technology insights
The JD Power Dealer Financing Satisfaction Study is the most in-depth, independent survey of franchised dealers, capturing their evaluations of captive and non-captive financing providers. Identifies the critical KPIs of satisfaction among auto dealers with their auto finance providers. Pinpoints strengths and opportunities for improving dealer satisfaction and driving greater intent.
By combining rigorous quantitative benchmarks with dealer verbatims, you gain a deeper understanding of not just the scores but the reasons behind them. The interactive Lender Dashboard enables precise performance comparisons and competitive tracking to support smarter, faster decisions.
Benefits
Why subscribe?
Strong dealer/lender relationships continue to capture automotive sales and dealer satisfaction. Understanding the nuances of these relationships through the voice of the dealer is the foundation of the JD Power Dealer Financing Satisfaction Study.
Why subscribe?
Strong dealer/lender relationships continue to capture automotive sales and dealer satisfaction. Understanding the nuances of these relationships through the voice of the dealer is the foundation of the JD Power Dealer Financing Satisfaction Study.
Experiences Explored
- Credit staff relationship
- Sales representative relationship
- Finance provider offerings
- E-contracting (U.S. only)
- Funding process
- Current events and market conditions
- Credit staff relationship
- Sales representative relationship
- Finance provider offerings
- E-contracting (U.S. only)
- Funding process
- Current events and market conditions
Key Dates
2026 US Dealer Financing Satisfaction Study Milestones
Field Start: April 2026
Publish: August 6, 2026
Press Release: August 11, 2026
2026 Canada Dealer Financing Satisfaction Study Milestones
Field Start: February 2026
Publish: May 7, 2026
Press Release: May 14, 2026
2026 US Dealer Financing Satisfaction Study Milestones
Field Start: April 2026
Publish: August 6, 2026
Press Release: August 11, 2026
2026 Canada Dealer Financing Satisfaction Study Milestones
Field Start: February 2026
Publish: May 7, 2026
Press Release: May 14, 2026
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
Read the latest press releases
U.S. Dealer Financing Satisfaction Study
CA Dealer Financing Satisfaction Study
See how our Awards make an impact:
U.S. Dealer Financing Satisfaction Study Award Information
CA Dealer Financing Satisfaction Study Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
Read the latest press releases
U.S. Dealer Financing Satisfaction Study
CA Dealer Financing Satisfaction Study
See how our Awards make an impact:
U.S. Dealer Financing Satisfaction Study Award Information
CA Dealer Financing Satisfaction Study Award Information
Make decisions with confidence.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Profiled Brands
2026 Canada Captive Profiled Brands
- Acura Financial Services
- Audi Financial Services
- BMW Financial Services
- Ford Credit
- Genesis Finance
- GM Financial
- Honda Financial Services
- Hyundai Motor Finance
- Infiniti Financial Services
- Jaguar Land Rover Financial Group
- Kia Finance
- Lexus Financial Services
- Mazda Financial Services
- Mercedes-Benz Financial Services
- MINI Financial Services
- Mitsubishi Motors Financial Services
- Nissan Canada Finance
- Porsche Financial Services
- Subaru Credit Canada
- Toyota Financial Services
- Volkswagen Financial Services
- Volvo Car Financial Services
2026 Canada Non-Captive Non-Prime Profiled Brand
- iA Auto Finance
- RBC Royal Bank
- Santander Consumer
- Scotia Dealer Advantage
- TD Auto Finance
2026 Canada Non-Captive Prime
- Caisse Populaire Desjardins
- CIBC
- General Bank of Canada
- National Bank of Canada
- RBC Royal Bank
- Santander Consumer
- Scotiabank
- TD Auto Finance
2026 U.S. Captive Luxury Prime
- Acura Financial Services
- Aston Martin Financial
- Audi Financial Services
- Audi Retail Finance
- BMW Financial Services
- Cadillac Financial
- Genesis Finance
- Infiniti Financial Services
- Jaguar Land Rover Financial Group
- Lexus Financial Services
- Lincoln Automotive Financial Services
- Maserati Capital USA
- McLaren Financial Services
- Mercedes-Benz Financial Services
- Porsche Financial Services
- Volvo Car Financial Services
2026 U.S. Captive Mass Market Prime
- Ford Credit
- GM Financial
- Honda Financial Services
- Hyundai Motor Finance
- Kia Finance America
- Mazda Financial services
- MINI Financial Services
- NMAC
- Southeast Toyota Finance
- Stellantis Financial Services
- Subaru Motors Finance
- Toyota Financial Services
- Volkswagen Financial Services
- Volkswagen Retail Finance
2026 U.S. Non-Captive National Prime
- Ally Financial
- Associated Bank
- Bank of America
- Capital One Auto Finance
- Chase Auto
- Fifth Third Bank
- Huntington National Bank
- M&T Bank
- PNC Bank
- Santander Auto Finance
- TD Auto Finance
- Truist
- U.S. Bank
- Wells Fargo Auto
2026 U.S. Non-Captive Regional Prime
- Fifth Third Bank
- Huntington National Bank
- M&T Bank
- PNC Bank
- Santander Auto Finance
- Truist
2026 U.S Non-Captive Sub Prime
- Ally Financial
- AmeriCredit
- Capital One Auto Finance
- Chase Auto
- Consumer Portfolio Services
- Exeter Finance Corp.
- Global Lending Services
- Regional Acceptance Corp.
- Santander Auto Finance
- Wells Fargo Auto
2026 U.S. Credit Unions
- America First CU
- SeCUrity Service Federal CU
- Idaho Central CU
- Members 1St Federal CU
- Space Coast CU
- Global Federal CU
- Veridian CU
- Educational Employees Credit Union (EECU)
- Citizens Equity First CU
- Ent Federal CU
- Suncoast Schools Federal CU
