Despite considerable effort and significant investment in developing mobile apps for use with an EV, many apps are falling short of automakers’ hype. For EV owners, the negative consequences of not delivering on what’s promised within an app experience can be very disappointing, as these apps inform owners of critical EV information including remaining range, charging station locations, charge schedules and options, pre-departure route planning or just the current charging status.
The JD Power U.S. OEM EV App ReportSM evaluates the user experience and best practices with automakers’ EV smartphone applications, providing a comprehensive, standardized assessment of EV mobile apps. In 2025, the results include 46 brands total, representing the United States, Europe, and China markets.
The Benefits
The OEM EV App Report measures product performance and user experience, providing the information automakers need to:
Compare strengths and weaknesses for high-volume model EV apps including feature offerings, customer journey, functions, usability and software
Measure user experience through quantitative data and objective criteria based on best practices, as well as a rankable Index Model
Identify areas of the EV app that are less competitive and/or difficult to use
Understand the details of misalignments in the EV app with customer requirements, supported with additional insights from a follow-up survey with some of the Initial Quality Study (IQS) participants
Detect opportunities for improvement from a customer experience perspective
The Scope
The 2025 report assesses apps from 46 automotive brands in three different markets.
Review recent app updates and their potential impact on your brand’s rankings
Identify areas for potential enhancement
Address performance challenges
Understand the steps for quick, measurable progress
Additional deliverables and consulting to suit your unique needs may be available upon special request. Contact us >
2026 Key Dates
Publish
May 2026
Press Release
May 2026
Press Release & Award Information
JD Power will issue a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, JD Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces.
Access the list of 2025 Award Eligible Brands below.
In addition to the award eligible U.S. brands, a comprehensive assessment of EV mobile apps from the Europe and China markets are also included in the study results.
Acura Audi BMW Cadillac Chevrolet Dodge Fiat Ford Genesis GMC Honda Hyundai Jaguar Jeep Kia Lexus Lucid Mercedes-Benz MINI Nissan Polestar Porsche Rivian Subaru Tesla Toyota Volkswagen Volvo
*Chinese brands included due to their presence in the European market.
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