Advice on the Issues That Matter Most to the Insurance Industry
The JD Power Insurance Intelligence team combines a wealth of industry experience with 20+ years of customer behavior, interaction, and satisfaction intelligence data and insights from our research to help you improve the customer experience and turn your strategy into execution. Our industry and channel experts are ready to help you integrate the Voice of the Customer into your operations.
Let’s have a conversation about how JD Power can help you navigate your toughest challenges.
Experts You Can Count On
Stephen J. Crewdson, CPCU
Managing Director, Insurance Intelligence
Stephen's Bio
Stephen J. Crewdson, CPCU
Managing Director, Insurance Intelligence
Stephen is a Managing Director in the Global Insurance Intelligence Group at JD Power. His area of responsibility includes intelligence around new customer acquisition, sales, and marketing for the property/casualty industry. He has more than ten years of experience at JD Power and a total of more than 20 years in marketing research and consulting. Stephen helped to launch many of the syndicated research studies in property/casualty insurance at JD Power and has worked with dozens of insurers to use these studies and other business intelligence to improve business results.
Before rejoining JD Power in 2022, Stephen worked on the carrier-side as a Group Manager at Auto Club Enterprises with responsibilities across the marketing function. He also spent five years at Gongos, Inc., a customer centricity agency that helps leading brands better deliver to their customers.
Stephen holds a bachelor’s degree in psychology, with a minor in mathematics, from Lake Superior State University and a master’s degree in economics from Walsh College. He also worked towards a PhD in cognitive neuroscience at the University of Notre Dame.
Mark Garrett
Director, Insurance Intelligence
Mark's Bio
Mark Garrett
Director, Insurance Intelligence
Mark Garrett is a Director for the Insurance Intelligence Practice at JD Power. His primary focus is on Auto and Property claims, including the digital experience. He works with many of the top 30 insurance carriers consulting on study findings and advising on opportunities to improve the customer experience.
During his tenure at JD Power, Mark has designed and launched several products including the Auto and Property claims studies. He presents at 30+ client meetings annually, regularly speaks at industry conferences and events, and has authored several thought leadership pieces.
Mark joined JD Power in 2004 and had previously worked at DTE Energy. He has more than 20 yrs. of market research experience across utility, automotive, mortgage, brokerage, and insurance industries.
Mr. Garrett graduated cum laude with a bachelor’s degree in psychology from Madonna University in Michigan.
Tony Soloman
Director of Strategy and Planning
Tony's Bio
Tony Soloman
Director of Strategy and Planning
Tony Soloman is the Director of Strategy and Planning for the Insurance Intelligence Group at JD Power. He is primarily responsible for new product development and strategic partnerships within the insurance industry. Tony joined JD Power in 2005.
Previously, Tony worked in the Global Automotive Consulting group at JD Power where he partnered with OEMs to improve vehicle quality and customer satisfaction levels. Prior to that, Tony managed multiple voice of the customer programs at JD Power, developing custom client solutions in the financial services sector.
Tony earned a bachelor’s degree, with honors, in Economics from Michigan State University, and an MBA from the Stephen M. Ross School of Business at the University of Michigan.
Stephen J. Crewdson, CPCU
Stephen J. Crewdson, CPCU
Stephen is a Managing Director in the Global Insurance Intelligence Group at JD Power. His area of responsibility includes intelligence around new customer acquisition, sales, and marketing for the property/casualty industry. He has more than ten years of experience at JD Power and a total of more than 20 years in marketing research and consulting. Stephen helped to launch many of the syndicated research studies in property/casualty insurance at JD Power and has worked with dozens of insurers to use these studies and other business intelligence to improve business results.
Before rejoining JD Power in 2022, Stephen worked on the carrier-side as a Group Manager at Auto Club Enterprises with responsibilities across the marketing function. He also spent five years at Gongos, Inc., a customer centricity agency that helps leading brands better deliver to their customers.
Stephen holds a bachelor’s degree in psychology, with a minor in mathematics, from Lake Superior State University and a master’s degree in economics from Walsh College. He also worked towards a PhD in cognitive neuroscience at the University of Notre Dame.
Mark Garrett
Mark Garrett
Mark Garrett is a Director for the Insurance Intelligence Practice at JD Power. His primary focus is on Auto and Property claims, including the digital experience. He works with many of the top 30 insurance carriers consulting on study findings and advising on opportunities to improve the customer experience.
During his tenure at JD Power, Mark has designed and launched several products including the Auto and Property claims studies. He presents at 30+ client meetings annually, regularly speaks at industry conferences and events, and has authored several thought leadership pieces.
Mark joined JD Power in 2004 and had previously worked at DTE Energy. He has more than 20 yrs. of market research experience across utility, automotive, mortgage, brokerage, and insurance industries.
Mr. Garrett graduated cum laude with a bachelor’s degree in psychology from Madonna University in Michigan.
Tony Soloman
Tony Soloman
Tony Soloman is the Director of Strategy and Planning for the Insurance Intelligence Group at JD Power. He is primarily responsible for new product development and strategic partnerships within the insurance industry. Tony joined JD Power in 2005.
Previously, Tony worked in the Global Automotive Consulting group at JD Power where he partnered with OEMs to improve vehicle quality and customer satisfaction levels. Prior to that, Tony managed multiple voice of the customer programs at JD Power, developing custom client solutions in the financial services sector.
Tony earned a bachelor’s degree, with honors, in Economics from Michigan State University, and an MBA from the Stephen M. Ross School of Business at the University of Michigan.
Insurance Intelligence Insights Library
Check out the latest articles and insights from our insurance intelligence team in our insurance content library.
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Check out the latest articles and insights from our insurance intelligence team in our insurance content library.
And don’t forget to sign up for our mailing list to make sure you’re getting the latest insights, announcements, and event details in your inbox
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JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.