Utilities
U.S. Sustainability Index
More than 80% of customers are served by a utility with a carbon reduction target
Customer awareness, engagement and advocacy for their utility’s sustainability initiatives are key drivers of the success of these programs.
Customer awareness, engagement and advocacy for their utility’s sustainability initiatives are key drivers of the success of these programs.
Study Details
The. U.S. Sustainability Index helps utilities understand and overcome barriers associated with meeting their clean energy goals and target performance activities that directly impact ROI. While the Index only publicly ranks the 35 largest U.S. electric utilities, each serving 500,000 or more customers, it is applicable on a much wider scale.
The Index profiles 150+ electric brands, and is available to every brand included in the JD Power U.S. Electric Utility Business and Residential Customer Satisfaction Studies.
The. U.S. Sustainability Index helps utilities understand and overcome barriers associated with meeting their clean energy goals and target performance activities that directly impact ROI. While the Index only publicly ranks the 35 largest U.S. electric utilities, each serving 500,000 or more customers, it is applicable on a much wider scale.
The Index profiles 150+ electric brands, and is available to every brand included in the JD Power U.S. Electric Utility Business and Residential Customer Satisfaction Studies.
U.S. Sustainability Index data can help your utility address the following objectives:
Customer Awareness
Customer Engagement
Customer Advocacy
Goal Setting
Plan Creation and Implementation
Key Dates*
- Study fielding runs in tandem with the U.S. Electric Utility Residential Customer Satisfaction Study and U.S. Electric Utility Business Customer Satisfaction Study
- 2026 Wave 1 Publish: October 2, 2025
- 2026 Wave 2 Results: January 14, 2026
- 2026 Wave 3 Results: April 7, 2026
- 2026 Final Results: July 28, 2026
- 2026 Press Release: July 29, 2026
(*Subject to change; updated 03/18/2026)
- Study fielding runs in tandem with the U.S. Electric Utility Residential Customer Satisfaction Study and U.S. Electric Utility Business Customer Satisfaction Study
- 2026 Wave 1 Publish: October 2, 2025
- 2026 Wave 2 Results: January 14, 2026
- 2026 Wave 3 Results: April 7, 2026
- 2026 Final Results: July 28, 2026
- 2026 Press Release: July 29, 2026
(*Subject to change; updated 03/18/2026)
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.