2017 Top Drivers of Customer Satisfaction in the IVR and Live Phone Channels and How Advanced Dialogue Can Shape the Experience

During this one-hour webcast, Mark Miller, Contact Center Practice Leader at JD Power, what is driving the customer experience via the phone channel in 2017. He also addresses the following topics:

  • The top customer experience drivers in the IVR and Live Phone channel
  • What is working now to drive a great customer experience in this time of change
  • How the art and science of dialogue can drive a better experience and reduce costs
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