A New Customer Journey: How Insurers can elevate CX amidst shifting behaviors and economic uncertainty

During this webinar, J.D. Power and BryterCX explore upcoming trends and discuss how you can be prepared to respond to changing customer expectations. Topics covered include:

  • The impact COVID-related income loss will have on customers and their satisfaction; including how proper awareness of premium relief can make a difference
  • How Journey IntelligenceTM can identify changes in client behavior and alert you when customers are at risk
  • How journey insights can improve communications, help mitigate churn, and optimize experiences to reduce cost and improve satisfaction