The J. D. Power Retail Banking Satisfaction StudySM is the longest-running and most in-depth, independent analysis of retail banking customers available. Banks have continued to rely on this invaluable study for unbiased insights into retail banking customers’ satisfaction with their primary financial institutions.
This study is available in U.S. and Canada and provides:
Customers’ satisfaction impact on bottom-line metrics, such as retention, loyalty, and advocacy.
Transactional and operational experiences, psychographic and emotional insights, and relationship-oriented perceptions.
Representative brand coverage within defined markets gives you confidence that our findings are truly reflective of the populations evaluated.
2026 US Retail Banking Satisfaction Study Milestones
Field Start: January 2025 Wave 1 Publish: July 9, 2025 Wave 2 Publish: September 23, 2025 Wave 3 Publish: January 6, 2026 Wave 4 Publish: March 17, 2026 Press Release: March 26, 2026
2027 US Retail Banking Satisfaction Study Milestones
Field Start: January 2026 Wave 1 Publish: July 8, 2026 Wave 2 Publish: September 22, 2026 Wave 3 Publish: January TBD, 2027 Wave 4 Publish: March TBD, 2027 Press Release: March TBD, 2027
2026 CA Retail Banking Satisfaction Study Milestones
Field Start: January 2025 Wave 1 Publish: April 15, 2026 Wave 2 Publish: October 6, 2026 Press Release: October 15, 2026
JD Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet JD Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the JD Power licensing program—available exclusively to study subscribers.
Banc of California Bank of America Bank of Hope Banner Bank BMO California Bank & Trust Cathay Bank Chase Citi Citizens Business Bank City National Bank (CA) Comerica Bank East West Bank First Bank (MO) First Citizens Bank Homestreet Bank Mechanics Bank Pacific Premier Bank Pacific Western Bank PNC Tri Counties Bank U.S. Bank Umpqua Bank Union Bank Wells Fargo Westamerica Bank
Ameris Bank AmTrust Bank Bank of America Bank OZK BankUnited Capital City Bank Centennial Bank Chase Citi Fifth Third Bank First Citizens Bank First Horizon Bank Flagstar Bank Hancock Whitney Bank Northern Trust PNC Regions Bank Seacoast Bank SouthState Synovus Bank TD Bank Truist Trustco Bank United Community Bank Valley National Bank Wells Fargo
Associated Bank Bank of America BMO Busey Bank Byline Bank Chase Citi Fifth Third Bank First American Bank First Financial Bank (IN) First Mid Bank & Trust FNBO Heartland Bank Huntington Midland States Bank Morton Community Bank Old National Old Second PNC Regions Bank U.S. Bank United Community Bank (IL) Wintrust Community Bank Woodforest National Bank
Academy Bank Arvest Bank BancFirst Bank Midwest Bank of America BMO BOK Financial (includes Bank of Oklahoma) Capitol Federal Central Bank Chase Commerce Bank Cornerstone Bank Equity Bank First Bank (MO) First Interstate Bank First State Community Bank First United Bank FNBO Great Southern Bank MidFirst Bank Pinnacle Bank PNC RCB Bank Regions Bank Simmons Bank Southern Bank Sunflower Bank U.S. Bank UMB Bank Wells Fargo
Atlantic Union Bank Bank of America Burke & Herbert Bank Capital One Carter Bank & Trust Chase Citi Citizens Bank First Citizens Bank First Community Bank First National Bank Fulton Bank M&T Bank PNC Sandy Spring Bank TD Bank TowneBank Truist United Bank (WV) Wells Fargo WesBanco Woodforest National Bank WSFS Bank
Bangor Savings Bank Bank of America Bar Harbor Bank & Trust Berkshire Bank Camden National Bank Chase Citizens Bank Community Bank Eastern Bank KeyBank M&T Bank Rockland Trust Santander TD Bank Webster Bank
Apple Bank Bank of America Berkshire Bank Capital One Chase Citi Citizens Bank Columbia Bank (NJ) Community Bank Dime Community Bank Five Star Bank Flagstar Fulton Bank KeyBank Lakeland Bank Liberty Bank M&T Bank NBT Bank New York Community Bank Northwest Bank PNC Provident Bank Santander TD Bank Tompkins Bank Truist Bank Trustco Bank Valley National Bank Webster Bank Wells Fargo
1st Source Bank Bank of America BMO Burke & Herbert Bank Centier Bank Chase Citizens Bank City National Bank (WV) Comerica Bank Community Trust Bank Dollar Bank Farmers National Bank Fifth Third Bank First Commonwealth Bank First Community Bank First Financial Bank (IN) First Financial Bank (OH) First Merchants First National Bank Flagstar Bank German American Horizon Bank Huntington Independent Bank (MI) KeyBank Lake City Bank Northwest Bank Ohio Savings Bank Old National Park National Bank Peoples Bank PNC Premier Bank Regions Bank Republic Bank Stock Yards Bank & Trust Summit Community Bank Truist U.S. Bank United Bank WesBanco Whitaker Bank Woodforest National Bank
Bank of America Banner Bank BMO Chase First Interstate Bank Glacier Bank Heritage Bank HomeStreet Bank KeyBank U.S. Bank Umpqua Bank WaFd Wells Fargo Zions Bank
Bank of America Chase Citizens Bank CNB Bank Community Bank Dollar Bank First Commonwealth Bank First National Bank Fulton Bank Huntington KeyBank M&T Bank Mid Penn Bank NBT Bank Northwest Bank PNC S&T Bank Santander Somerset Trust Company TD Bank Tompkins Bank Truist Univest Wells Fargo WesBanco Woodforest Bank WSFS Bank
Arvest Bank b1Bank Bank of America Bank OZK BankPlus Cadence Bank Capital One CB&S Bank Centennial Bank Chase Community Bank (MS) Fifth Third Bank First Horizon Bank First Security Bank FirstBank FSNB Hancock Whitney Bank Old National Bank Origin Bank Pinnacle Financial Partners PNC Regions Bank Renasant Bank Sabine State Bank Simmons Bank Southern Bancorp Synovus Bank The First Truist Trustmark U.S. Bank United Community Bank Wells Fargo Woodforest National Bank
Ameris Bank Bank of America Bank OZK Cadence Bank Chase Fidelity Bank (NC) Fifth Third Bank First Bank First Citizens Bank First Horizon Bank First National Bank Pinnacle Financial Partners PNC Regions Bank Renasant Bank Southern Bank SouthState Synovus Bank TD Bank The First Truist United Bank United Community Wells Fargo Woodforest National Bank
1st Bank Academy Bank Bank of America Bank of Colorado BMO BOK Financial Chase Community Banks of Colorado First Interstate Bank First National Bank Texas FNBO Glacier Bank Huntington Independent Bank KeyBank MidFirst Bank National Bank of Arizona Nevada State Bank PNC Sunflower Bank TBK Bank U.S. Bank Vectra Bank WaFd Wells Fargo Zions Bank
Amegy Bank Bank of America Bank of Texas Bank OZK Cadence Bank Capital One Chase Comerica Bank Comerica Bank First Bank & Trust Texas First Financial Bank (TX) First United Bank Frost Happy State Bank IBC Bank Independent Bank InterBank Origin Bank PlainsCapital Bank PNC Prosperity Bank Regions Bank Simmons Bank Southside Bank Stellar Bank Sunflower Bank Truist Wells Fargo Woodforest National Bank
Associated Bank Bank of America BMO Bremer Bank Chase First Interstate Bank Gate City Bank Great Southern Bank Huntington MidWestOne Bank Nicolet National Bank Old National PNC U.S. Bank Wells Fargo
Banc of California Bank of America Bank of Hope Banner Bank BMO California Bank & Trust Cathay Bank Chase Citi Citizens Business Bank City National Bank (CA) Columbia Bank Comerica Bank East West Bank First Bank (MO) First Citizens Bank HomeStreet Bank Mechanics Bank Pacific Premier Bank PNC Tri Counties Bank U.S. Bank Wells Fargo Westamerica Bank
Ameris Bank Bank of America Bank OZK BankUnited Capital City Bank Centennial Bank Chase Citi Fifth Third Bank First Citizens Bank First Horizon Bank Flagstar Bank Hancock Whitney Bank Northern Trust PNC Regions Bank Renasant Bank Seacoast Bank SouthState Synovus Bank TD Bank Truist Trustco Bank United Community Valley National Bank Wells Fargo
Associated Bank Bank of America BMO Busey Bank Byline Bank Chase Citi Fifth Third Bank First American Bank First Financial Bank (IN) First Mid Bank & Trust FNBO Heartland Bank Huntington Midland States Bank Morton Community Bank Old National Old Second PNC Regions Bank U.S. Bank United Community Bank (IL) Wintrust Community Banks Woodforest National Bank
Academy Bank Arvest Bank BancFirst Bank of America BMO BOK Financial (includes Bank of Oklahoma) Capitol Federal Central Bank Chase Commerce Bank Cornerstone Bank Equity Bank First Bank (MO) First Interstate Bank First State Community Bank FirstUnited FNBO Great Southern Bank MidFirst Bank Pinnacle Bank PNC RCB Bank Regions Bank Simmons Bank Southern Bank Sunflower Bank U.S. Bank UMB Bank Wells Fargo
Atlantic Union Bank Bank of America Burke & Herbert Bank Capital One Carter Bank & Trust Chase Citi Citizens Bank First Citizens Bank First Community Bank First National Bank Fulton Bank M&T Bank PNC TD Bank TowneBank Truist United Bank Wells Fargo WesBanco Woodforest National Bank WSFS Bank
Bangor Savings Bank Bank of America Bar Harbor Bank & Trust Berkshire Bank Camden National Bank Chase Citizens Bank Community Bank Eastern Bank KeyBank M&T Bank Rockland Trust Santander TD Bank Webster Bank
Apple Bank Bank of America Berkshire Bank Capital One Chase Citi Citizens Bank Columbia Bank (NJ) Community Bank ConnectOne Bank Dime Community Bank Five Star Bank Flagstar Bank Fulton Bank KeyBank Liberty Bank M&T Bank NBT Bank Northwest Bank PNC Provident Bank Santander TD Bank Tompkins Bank Truist Trustco Bank Valley National Bank Webster Bank Wells Fargo
1st Source Bank Bank of America BMO Burke & Herbert Bank Centier Bank Chase ChoiceOne Bank Citizens Bank City National Bank (WV) Comerica Bank Community Trust Bank Dollar Bank Farmers National Bank Fifth Third Bank First Commonwealth Bank First Community Bank First Financial Bank (OH) First Financial Bank (IN) First Merchants First National Bank Flagstar Bank German American Horizon Bank Huntington Independent Bank (MI) KeyBank Lake City Bank Northwest Bank Old National Park National Bank Peoples Bank PNC Regions Bank Republic Bank Stock Yards Bank & Trust Summit Community Bank Truist U.S. Bank United Bank WesBanco Whitaker Bank Woodforest National Bank
Bank of America Banner Bank BMO Chase Columbia Bank First Interstate Bank Heritage Bank HomeStreet Bank KeyBank Stockman Bank U.S. Bank WaFd Wells Fargo Zions Bank
Bank of America Chase Citizens Bank CNB Bank Community Bank Dollar Bank First Commonwealth Bank First National Bank Fulton Bank Huntington KeyBank M&T Bank Mid Penn Bank NBT Bank Northwest Bank Orrstown Bank PNC S&T Bank Santander Somerset Trust Company TD Bank Truist Univest Wells Fargo WesBanco Woodforest National Bank WSFS Bank
Arvest Bank b1BANK Bank of America Bank OZK BankPlus Cadence Bank Capital One CB&S Bank Centennial Bank Chase Community Bank (MS) Fifth Third Bank First Horizon Bank First Security Bank FirstBank FSNB Hancock Whitney Bank Old National Origin Bank Pinnacle Financial Partners PNC Regions Bank Renasant Bank Sabine State Bank Simmons Bank Southern Bancorp Synovus Bank Truist Trustmark U.S. Bank United Community Bank Wells Fargo Woodforest National Bank
Ameris Bank Bank of America Bank OZK Cadence Bank Chase Fidelity Bank (NC) Fifth Third Bank First Bank First Citizens Bank First Horizon Bank First National Bank Pinnacle Financial Partners PNC Regions Bank Renasant Bank Southern Bank SouthState Synovus Bank TD Bank Truist United Bank United Community Wells Fargo Woodforest National Bank
1st Bank Academy Bank Bank of America Bank of Colorado BMO BOK Financial Chase First Interstate Bank First National Bank Texas FNBO Huntington KeyBank MidFirst Bank National Bank of Arizona PNC SouthState Sunflower Bank TBK Bank U.S. Bank UMB Bank WaFd Wells Fargo Zions Bank
Amegy Bank Bank of America Bank of Texas Bank OZK Cadence Bank Capital One Chase Comerica Bank First Financial Bank (TX) First National Bank (Texas) FirstUnited Frost Happy Bank Huntington IBC Bank InterBank Origin Bank PlainsCapital Bank PNC Prosperity Bank Regions Bank Simmons Bank Southside Bank SouthState Stellar Bank Sunflower Bank UMB Bank Truist Wells Fargo Woodforest National Bank
Associated Bank Bank of America BMO Chase First Interstate Bank Gate City Bank Great Southern Bank Huntington MidWestOne Bank Nicolet National Bank Old National PNC U.S. Bank UMB Bank Wells Fargo
