U.S. Retail Banking Satisfaction Study Award Information
Press Release Date: March 26, 2026
How Top‑Ranked Banks Win in 2026
Turning Customer Intelligence and Recognitions into a Marketing Advantage
With more than half of retail banking customers open to switching banks within the next year, marketers face a clear mandate: earn trust, prove performance, and communicate value in ways that resonate locally and emotionally.
Want to read more?
Turning Customer Intelligence and Recognitions into a Marketing Advantage
With more than half of retail banking customers open to switching banks within the next year, marketers face a clear mandate: earn trust, prove performance, and communicate value in ways that resonate locally and emotionally.
Want to read more?
The JD Power U.S. Retail Banking Satisfaction Study
The study shares insights into the key experiences of banking customers with their regional bank by looking at the following seven dimensions (in order of importance):
- Trust
- People
- Account Offerings
- Allowing customers to bank how and when they want
- Saving Customers time and Money
- Digital Channels
- Problems or Complaints
The study shares insights into the key experiences of banking customers with their regional bank by looking at the following seven dimensions (in order of importance):
- Trust
- People
- Account Offerings
- Allowing customers to bank how and when they want
- Saving Customers time and Money
- Digital Channels
- Problems or Complaints
Discover the Top-Ranking Retail Banks for Customer Satisfaction
Stay tuned to find out which retail banks ranked highest in their respective segments. In the meantime, explore key insights from the JD Power 2025 U.S. Retail Banking Satisfaction Study.
Stay tuned to find out which retail banks ranked highest in their respective segments. In the meantime, explore key insights from the JD Power 2025 U.S. Retail Banking Satisfaction Study.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, apparel and so much more to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, apparel and so much more to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight above-average performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight above-average performance with qualified audiences.
Retail Banking Awards in Action
As the trusted symbol of the Voice of the Customer, JD Power awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
As the trusted symbol of the Voice of the Customer, JD Power awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.