The JD Power Digital Banking & Credit Card Satisfaction StudiesSM explore adoption and satisfaction with the digital channels of leading banks and credit card issuers. There are four studies to choose from:
- Banking Mobile App Satisfaction Study
- Banking Online Satisfaction Study
- Credit Card Mobile App Satisfaction Study
- Credit Card Online Satisfaction Study
Available in the U.S. and Canada.
Benefits
Why subscribe?
Explore adoption and satisfaction with the features and content of leading financial institutions’ online properties and identify what drives best-in-class online customer experience. The studies provide critical benchmarking information and qualitative feedback on online experiences based on nearly 6,800 customer responses.
Why subscribe?
Explore adoption and satisfaction with the features and content of leading financial institutions’ online properties and identify what drives best-in-class online customer experience. The studies provide critical benchmarking information and qualitative feedback on online experiences based on nearly 6,800 customer responses.
Experiences Explored
Customers surveyed in this analysis answer questions about:
- Information/Content
- Navigation
- Visual Appeal
- Speed
- Awareness/usage of key features
Customers surveyed in this analysis answer questions about:
- Information/Content
- Navigation
- Visual Appeal
- Speed
- Awareness/usage of key features
Key Dates
2026 U.S. Key Study Dates
Field Start: January 2026
Publish: May 19, 2026
Press Release: May 28, 2026
2026 Canada Key Study Dates
Field Start: January 2026
Publish: May 28, 2026
Press Release: June 4, 2026
2026 U.S. Key Study Dates
Field Start: January 2026
Publish: May 19, 2026
Press Release: May 28, 2026
2026 Canada Key Study Dates
Field Start: January 2026
Publish: May 28, 2026
Press Release: June 4, 2026
Press Release & Award Information
JD Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet JD Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the JD Power licensing program—available exclusively to study subscribers.
Read the latest press release:
U.S. Digital Banking and Credit Card Studies
Canada Digital Banking and Credit Card Studies
See how our Awards make an impact.
U.S. Banking and Credit Card Digital Studies Award Information
Canada Banking and Credit Card Digital Studies Award Information
JD Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet JD Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the JD Power licensing program—available exclusively to study subscribers.
Read the latest press release:
U.S. Digital Banking and Credit Card Studies
Canada Digital Banking and Credit Card Studies
See how our Awards make an impact.
U.S. Banking and Credit Card Digital Studies Award Information
Canada Banking and Credit Card Digital Studies Award Information
Make decisions with confidence.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Profiled Brands
Brands are listed according to their award segment. Subscribers will receive access to data for all profiled banks respective to the subscription agreement. U.S. and Canadian studies are sold separately.
2026 Banking Online Satisfaction Study Profiled Brands
U.S. – National
- Bank of America
- Capital One
- Chase
- Citi
- PNC
- TD Bank
- Truist
- U.S. Bank
- Wells Fargo
U.S. – Regional
- BMO
- Citizens Bank
- Comerica Bank
- Fifth Third Bank
- First Citizens Bank
- First Horizon Bank
- Flagstar
- Huntington
- KeyBank
- M&T Bank
- Regions Bank
- Santander
- USAA*
*Profiled but not ranked.
Canada
- BMO
- CIBC
- RBC
- Scotiabank
- TD
2026 Banking Mobile App Satisfaction Study Profiled Brands
U.S. – National
- Bank of America
- Capital One
- Chase
- Citi
- PNC
- TD Bank
- Truist
- U.S. Bank
- Wells Fargo
U.S. – Regional
- BMO
- Citizens Bank
- Comerica Bank
- Fifth Third Bank
- First Citizens Bank
- First Horizon Bank
- Flagstar
- Huntington
- KeyBank
- M&T Bank
- Regions Bank
- Santander
- USAA*
*Profiled but not ranked.
Canada
- BMO
- CIBC
- RBC Royal Bank
- Scotiabank
- TD Bank
2026 Credit Card Online Satisfaction Study Profiled Brands
U.S.
- American Express
- Bank of America
- Barclays
- Capital One
- Chase
- Citi
- Credit One Bank
- Discover
- Synchrony
- U.S. Bank
- Wells Fargo
Canada
- BMO
- CIBC
- RBC
- Scotiabank
- TD
2026 Credit Card Mobile App Satisfaction Study Profiled Brands
U.S. and Canada Studies are sold separately.
U.S.
- American Express
- Bank of America
- Barclays
- Capital One
- Chase
- Citi
- Credit One Bank
- Discover
- Synchrony
- U.S. Bank
- Wells Fargo
Canada
- BMO
- CIBC
- RBC
- Scotiabank
- TD
- TD
Brands are listed according to their award segment. Subscribers will receive access to data for all profiled banks respective to the subscription agreement. U.S. and Canadian studies are sold separately.
2026 Banking Online Satisfaction Study Profiled Brands
U.S. – National
- Bank of America
- Capital One
- Chase
- Citi
- PNC
- TD Bank
- Truist
- U.S. Bank
- Wells Fargo
U.S. – Regional
- BMO
- Citizens Bank
- Comerica Bank
- Fifth Third Bank
- First Citizens Bank
- First Horizon Bank
- Flagstar
- Huntington
- KeyBank
- M&T Bank
- Regions Bank
- Santander
- USAA*
*Profiled but not ranked.
Canada
- BMO
- CIBC
- RBC
- Scotiabank
- TD
2026 Banking Mobile App Satisfaction Study Profiled Brands
U.S. – National
- Bank of America
- Capital One
- Chase
- Citi
- PNC
- TD Bank
- Truist
- U.S. Bank
- Wells Fargo
U.S. – Regional
- BMO
- Citizens Bank
- Comerica Bank
- Fifth Third Bank
- First Citizens Bank
- First Horizon Bank
- Flagstar
- Huntington
- KeyBank
- M&T Bank
- Regions Bank
- Santander
- USAA*
*Profiled but not ranked.
Canada
- BMO
- CIBC
- RBC Royal Bank
- Scotiabank
- TD Bank
2026 Credit Card Online Satisfaction Study Profiled Brands
U.S.
- American Express
- Bank of America
- Barclays
- Capital One
- Chase
- Citi
- Credit One Bank
- Discover
- Synchrony
- U.S. Bank
- Wells Fargo
Canada
- BMO
- CIBC
- RBC
- Scotiabank
- TD
2026 Credit Card Mobile App Satisfaction Study Profiled Brands
U.S. and Canada Studies are sold separately.
U.S.
- American Express
- Bank of America
- Barclays
- Capital One
- Chase
- Citi
- Credit One Bank
- Discover
- Synchrony
- U.S. Bank
- Wells Fargo
Canada
- BMO
- CIBC
- RBC
- Scotiabank
- TD
- TD