Publish Date: October, 2019

The J.D. Power 2019 U.S. Senior Living Satisfaction StudySM measures resident and family satisfaction with residential communities for seniors. A study subscription provides your community with actionable insights about key drivers of satisfaction, staff, services and activities, cost, rooms, food and more. The information in the study empowers you to identify the elements that drive competitive differences in customer satisfaction in the senior living industry.


"This study defines the metrics and behavioral patterns to reach operational capacity, while identifying critical long-term needs and demands." 
Greg Truex- Managing Director at J.D. Power

Deliverables:

  • Customized executive presentation and strategy session that gives you data-driven, actionable recommendations for achieving your strategic business goals
  • Executive briefing document highlighting key trends and insights across the industry
  • Scorecard benchmarking your company’s performance compared with the industry across key drivers of satisfaction, loyalty and advocacy metrics
  • Competitive survey data and industry reports including information on customer segments
  • Data and analytical tools for performance insights and competitive comparisons with your peers
  • Access to VoX Platform—J.D. Power’s proprietary interactive reporting interface
  • The complete study data file with consumer survey responses

Download the brochure to learn more >