Win in Unprecedented Market Conditions

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Lenders are facing a number of key challenges created by today’s unique environment. Profitability is under pressure as costs to service will rise significantly. Today’s experiences will impact customer perceptions and brand image for years to come. A strong ROI case is vital to get critical resources needed during difficult times. Our must-have, data-led insights and high-impact reports are an investment in the success of your team and your business. 

Lending Solutions

The J.D. Power Lending Platform is comprised studies which provide unique, competitive insights about the consumer borrower loan shopping and customer experience across a diverse set of consumer loan types – from mortgages to personal loans. This platform is powered by the voices of over 60,000 borrowers and decision makers per year, a collection of over 25 years of unbiased feedback and an unparalleled team of industry, digital and customer journey experts.

Consumer Financing Satisfaction Study

The J.D. Power Auto Consumer Financing Satisfaction Study analyzes customer satisfaction with their auto finance provider. A study subscription gives you access to actionable insights about billing and payment processing, mobile app experience, on-boarding, origination, and website experience. The study gives you a clear understanding of satisfaction levels throughout your entire financing experience.

Auto Consumer Financing Satisfaction Study

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Consumer Lending Study

The J.D. Power Consumer Lending Study provides unparalleled industry level insights on secured/unsecured lending and consumer loan shopping across an array of products. It provides unique, competitive insights on consumer borrower loan shopping and customer experience. The research includes data about many retail loan types, with an in-depth focus and awards on Personal Loans.

U.S. Consumer Lending Study

Dealer Financing Satisfaction Study

Strong dealer/lender relationships continue to support automotive sales and customer satisfaction. Understanding the nuances of these relationships through the voice of the customer is the foundation of the J.D. Power Dealer Financing Satisfaction Study. A subscription will empower you to identify the critical dimensions of satisfaction among auto dealers with their auto finance providers. The study will help you pinpoint your strengths and opportunities for improvement against competitors.

U.S. Auto Dealer Financing Satisfaction Study

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End-of-Lease Satisfaction Study

The J.D. Power End-of-Lease Satisfaction Study provides critical insights about consumers who have ended an auto lease within a previous six month window. The research aims to identify specific points of opportunity to improve lease and brand retention rates while increasing customer satisfaction during the end-of-lease process.

U.S. End-of-Lease Satisfaction Study

Mortgage Origination Satisfaction Study

The J.D. Power Mortgage Origination Satisfaction Study investigates customer satisfaction with the origination experience among mortgage lenders in the United States. The report equips your team with actionable insights about reasons a customer chooses a lender, the influence of advertising and online research, how to increase referrals, win repeat business, and minimize dissatisfaction.

U.S. Mortgage Origination Satisfaction Study

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Mortgage Servicer Satisfaction Study

The J.D. Power Mortgage Servicer Satisfaction Study analyzes customer satisfaction with their mortgage servicer. A study subscription gives you a clear understanding of the needs, expectations, and desires of today’s mortgage customers. You will be empowered to improve the effectiveness of interactions, plus drive improved cost and efficiency.

U.S. Mortgage Servicer Satisfaction Study

Experts You Can Count On

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Keith Webster
President, Global Business Intelligence
Keith's Bio
Tom
Tom Lawler
Senior Director, Head of Consumer Lending Intelligence
Tom's Bio
Craig Martin
Craig Martin
Managing Director and Global Head of Wealth & Lending Intelligence
Craig's Bio
Keith Bossey
Keith Bossey
Managing Director, Global Business Intelligence
Keith's Bio
Patrick Roosenberg
Patrick Roosenberg
Director and Practice Lead of Auto Finance Intelligence
Patrick's Bio

Let's Connect

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.