Insurance Agent CX Training Program
Elevate Your Commitment to Customer Satisfaction
Insurance agents play a critical role in your customers’ experience with your brand and, consequently, in the future performance of your business.
Agents provide over 20 millions insurance
quotes per year in the U.S.
of consumers agree or completely agree that
they prefer to work with an agent
Source: JD Power 2023 U.S. Insurance Shopping StudySM
With an agent’s performance tied directly to end customer experience, how can you ensure that agents representing your brand are delivering on your brand promise?
The Answer: Training
Well-trained agents perform better.
Well-trained agents perform better.
But most agents are currently not well-trained when it comes to customer experience.
Close the training gap now with the
JD Power Agent CX Training Program.
JD Power Insurance Agent CX Training is an outcomes based program that combines:
Voice of the Customer Intelligence
JD Power is the voice of the customer company. We understand customer expectations, what is most important to them and the key moments of truth that drive satisfaction.
JD Power is the voice of the customer company. We understand customer expectations, what is most important to them and the key moments of truth that drive satisfaction.
Best Practices for Customer Interaction
Through our extensive research, JD Power knows who is delivering service excellence and how they are doing it. Over the years, we’ve been in thousands of customer service centers working directly with the frontline to uncover the best practices for delivering exceptional customer experiences.
Through our extensive research, JD Power knows who is delivering service excellence and how they are doing it. Over the years, we’ve been in thousands of customer service centers working directly with the frontline to uncover the best practices for delivering exceptional customer experiences.
Configuration that Meets Your Needs
We understand your market and your challenges, and we work with you to identify and deliver the training that will have the greatest impact on your customers’ satisfaction and loyalty.
We understand your market and your challenges, and we work with you to identify and deliver the training that will have the greatest impact on your customers’ satisfaction and loyalty.
The Insurance Agent's Role in a Dynamic Pricing Environment
Rising insurance rates are the fastest growing component of CPI (inflation) in the U.S. Tune in as our experts explore how agent training can help carriers, and the agents that represent them, mitigate the impact of rising rates on customer satisfaction and retention.
Rising insurance rates are the fastest growing component of CPI (inflation) in the U.S. Tune in as our experts explore how agent training can help carriers, and the agents that represent them, mitigate the impact of rising rates on customer satisfaction and retention.
Empower your agents with training designed to help them achieve a better end customer experience.
Why JD Power?
Trusted Authority
JD Power is one of the most recognized and respected brands related to customer satisfaction
Proven Approach
Our training focus and delivery are based on years of experience working with high-performing brands to achieve service excellence
Based on Science of CX
JD Power interviews over 6 million consumers each year to bring a deep understanding of customer expectations and the keys to delivering service excellence
Let's Connect!
JD Power studies, products, and services are available for purchase. If you’re interested in becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.