Small Business Banking Satisfaction Study

The JD Power Small Business Banking Satisfaction Study explores small business owners’ satisfaction with the largest financial institutions in the United States. Study findings are used to Identify opportunities for financial institutions looking to help small business customers navigate marketplace realities today and in the future.

A subscription provides a clear understanding of which banks perform well in managing relationships with small business customers and why. 

This study is available in U.S. and Canada.

Why subscribe?

• Critical insights about small business owners’ perceptions of your bank’s ability to meet their needs and expectations
• Confidence to prioritize investments and initiatives around the factors that are shown to drive the most substantial increases to customer satisfaction
• An evaluation of products and services using real voice-of-the-customer data to ensure that they are in sync with evolving customer desires and needs
• Resources guided by intelligence about evolving user expectations, industry trends and expert insights

JD Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet JD Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the JD Power licensing program—available exclusively to study subscribers.

Read the latest press release
U.S. Small Business Banking Study Press Release
CA Small Business Banking Study Press Release

See how our awards make an impact
U.S. Small Business Banking Satisfaction Study Award Information
CA Small Business Banking Satisfaction Study Award Information