Credit Card Satisfaction Study

woman using credit card reader

The J.D. Power U.S. Credit Card Satisfaction Study is the most comprehensive, independent survey of credit cardholders available. This study was created to help consumers and issuers understand and act upon the satisfaction ratings of the largest brands in the market. The study sets a quality benchmark for personal card issuers and provides a thorough understanding of the needs, expectations, and desires of today’s customers at both the brand and product levels.

young woman in green sweater holding a credit card
couple shopping online with a credit card in hand

Benefits

Why subscribe?

A subscription to this study will help you identify and leverage key drivers of credit card satisfaction among customers in the United States. You’ll also receive actionable insights about improving your products, services, and brand image using actionable insights and data-driven decision support.

Experiences Explored

Customers surveyed in this analysis answer questions such as:

  • Satisfaction with Credit Card Terms, Rewards, Benefits and Services
  • Key Moments satisfaction with problem resolution, card activation, card replacement, and fraud handling
  • Customer Interaction
  • Economic Outlook
  • Current Events & Market Conditions
  • Financial Health

Press Release & Award Information

J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the brands in the study that meet J.D. Power’s predetermined research criteria. The brand(s) that ranks highest in each of the regions profiled this year and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

Awards

Profiled Brands

2023 U.S. Profiled Brands

The study has been recategorized to match the market sample size. 

Issuer 

  • American Express
  • Bank of America
  • Barclays
  • Capital One
  • Chase
  • Citi
  • Credit One Bank
  • Discover
  • Fifth Third
  • First National of Nebraska
  • Goldman Sachs*
  • Merrick Bank
  • Navy Federal Credit Union*
  • PNC
  • Premier Bankcard
  • Synchrony Bank*
  • TD Bank
  • Truist
  • U.S. Bank
  • USAA*
  • Wells Fargo

 

*Profiled but not ranked

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2022 Canada Profiled Brands

Brands profiled in previous years will be added when available. View profiled brands in the past year from the list below.

  • American Express
  • BMO Bank of Montreal
  • Canadian Tire
  • Capital One
  • CIBC
  • Desjardins
  • Duo Bank
  • MBNA
  • National Bank of Canada
  • PC Financial
  • RBC Royal Bank
  • Scotiabank
  • Tangerine Bank
  • TD Canada Trust
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J.D. Power Solutions

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