Claims Certification Program
Let consumers know that resolving their claim is your top priority
We all know a claim is a critical moment of truth for an insurance customer, but just how impactful is it?
With the claims experience being a critical driver of retention, it is important for customers to know that resolving their claim is your top priority.
Property or Auto Claims Certification Program
The JD Power Claims Certification Program helps insurers assess operational efficiency and ensure they are meeting industry best practices. Clients who successfully meet Program requirements will have the opportunity to leverage JD Power’s trusted third-party endorsement in marketing and sales communications.*
*Subject to specific guidelines
The JD Power Claims Certification Program helps insurers assess operational efficiency and ensure they are meeting industry best practices. Clients who successfully meet Program requirements will have the opportunity to leverage JD Power’s trusted third-party endorsement in marketing and sales communications.*
*Subject to specific guidelines
How It Works
PREPARATION
Operational Benchmarking Toolkit review and certification preparation
RESEARCH
Voice of the Customer survey of claimants and performance assessment against top Key Performance Indicators (KPIs)**
EVALUATION/AUDIT
Assessment against operational performance criteria used by top-performing claims operations
DELIVERY
On-site or virtual presentation of our findings and recommendations from the Research and Evaluation/Audit Phases
**Operational Performance must be at or above the Certification Excellence Benchmark Score to be Certified
Recognition: Stand Out in the Crowd
Insurers that meet Program criteria have the opportunity to leverage their Certification publicly in marketing and sales communications through the JD Power licensing program.*
The JD Power Claims Certification sends a clear message to the marketplace that your claims operation is dedicated to providing the highest quality of claims customer service. Certification from JD Power is designed to underscore your commitment to claims satisfaction and differentiate your company from competitors.
*Subject to specific guidelines
Insurers that meet Program criteria have the opportunity to leverage their Certification publicly in marketing and sales communications through the JD Power licensing program.*
The JD Power Claims Certification sends a clear message to the marketplace that your claims operation is dedicated to providing the highest quality of claims customer service. Certification from JD Power is designed to underscore your commitment to claims satisfaction and differentiate your company from competitors.
*Subject to specific guidelines
Let's Get Started
Contact us today to explore pursuing top performance certification for your claims operation.
Contact us today to explore pursuing top performance certification for your claims operation.
Insurance Insights
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.