Outpace the competition with Certified tech support excellence.
The JD Power Certified Technical Support Program transforms good teams into industry leaders, providing the roadmap to creating a best-in-class organization. Our Certification is credible third-party validation that customers, employees, and leadership recognize and trust. It sets the standard for outstanding technical support – and is an elite recognition earned by fewer than one in five organizations.
By joining the program, you can:
Benchmark your operation against competitors and top performers to reveal strengths, pinpoint critical gaps, and prioritize improvements
Implement data-driven strategies to confidently innovate, meet the most demanding expectations, and accelerate growth
Maximize efficiency, increase productivity, reduce costs, and transform your team’s efforts into profit drivers
Discuss challenges and ideas within an exclusive community of service and support leaders
Flexible solutions designed around your unique business needs
The comprehensive Certified Technical Support Program is customizable and tailored to your specific focus areas, including:
Touchpoint or Channel
Customer Journey
Customer Type
Operations
The Path to Certification
Discover where your tech support stands among customers and cross-industry leaders
Our data-driven, collaborative process is designed to transform your support organization. We work closely with clients to analyze performance, recognize gaps, prioritize improvements, and evaluate eligibility.
PHASE ONE:
ESTABLISH BASELINE
Leverage our Voice of Customer data, global benchmarks, and latest research to discover where you stand against best-in-class customer service organizations.
PHASE TWO:
IDENTIFY GAPS
Our proprietary and confidential “Gaps-to-Great” process reveals your competitive strengths, pinpoints critical gaps, and delivers a prioritized improvement roadmap.
PHASE THREE:
EVALUATE ELIGIBILITY
Customers service experts conduct rigorous performance evaluations and compliance assessments. Only organizations that meet or exceed program criteria are eligible for Certification.
Achievement that deserves to be celebrated.
Our extensive evaluation process mean only top-performing organizations earn Certification, which makes your achievement incredibly valuable and sets you apart from the competition.
Go ahead, show it off. Leverage your Certification across every touchpoint – from sales presentations to marketing campaigns to employee communications. The trusted and respected JD Power Certification Medallion instantly signals to prospects, customers, and leadership that you've proven your support excellence against the highest cross-industry standards.
Global brands trust JD Power Certification
When you achieve certification, you join an exclusive community of customer service leaders who understand your challenges firsthand. Connect with fellow professionals to exchange breakthrough strategies, tackle complexities, and share proven best practices.
Discover the distinguished brands who are currently certified through the Certified Customer Service Program or the Certified Technical Support Program.
