The Key Indicators and Drivers of Performance
Improve Quality, Engagement and ROI
JD Power has been capturing and analyzing the Voice of the Customer across more than a dozen industries globally for 50 years. Measuring customer experience is not easy, but that’s where we come in. We identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.
JD Power has been capturing and analyzing the Voice of the Customer across more than a dozen industries globally for 50 years. Measuring customer experience is not easy, but that’s where we come in. We identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.
Benchmarks By Industry
Select an industry below to explore what benchmarks are available
Select an industry below to explore what benchmarks are available
Boost your learning with Analyst Access Hours
Analyst Access is your lifeline to fast, easy and reliable data analysis. It provides dedicated access and premium-level support to answer your research questions, conduct analyses, prepare data for presentations or even review your work for accuracy.
Analyst Access is your lifeline to fast, easy and reliable data analysis. It provides dedicated access and premium-level support to answer your research questions, conduct analyses, prepare data for presentations or even review your work for accuracy.
Celebrate your brand’s major achievement with the trusted symbol of excellence
JD Power Awards provide highest performing companies within our benchmarking studies the chance let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that highest performing brands stand out in the crowd.