Key Indicators and Drivers of Performance
The J.D. Power Banking Intelligence Platform is powered by the voices of nearly 150,000 customers per year, a collection of more than 15 years of unbiased banking customer feedback and an unmatched team of industry, digital and customer experience experts. Our studies provides incredibly cost effective, detailed performance analysis of all key competitors across national and regional banking markets.
The J.D. Power Banking Platform is comprised of modules which traverse the full spectrum of retail banking customer experiences – from new account opening to cross-channel account management and even switching.
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