Key Indicators and Drivers of Performance

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The J.D. Power Banking Intelligence Platform is powered by the voices of nearly 150,000 customers per year, a collection of more than 15 years of unbiased banking customer feedback and an unmatched team of industry, digital and customer experience experts. Our studies provides incredibly cost effective, detailed performance analysis of all key competitors across national and regional banking markets.

Banking Solutions

The J.D. Power Banking Platform is comprised of modules which traverse the full spectrum of retail banking customer experiences – from new account opening to cross-channel account management and even switching. 

Experts You Can Count On

keith webster
Keith Webster
President, Global Business Intelligence
Keith's Bio
Jim Miller
Jim Miller
Vice President, Global Banking & Payments
Jim's Bio
Bob Neuhaus
Bob Neuhaus
Vice President, Financial Services
Bob's Bio
Paul McAdam
Paul McAdam
Senior Director, Banking Intelligence
Paul's Bio
John Cabell
John Cabell
Director, Banking and Payments Intelligence
John's Bio
Joe-Wheeler
Joe Wheeler
Senior Director, Banking & Payments Intelligence
Joe's Bio

Let's Connect

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