U.S. P2P Transfers Satisfaction Study

The JD Power P2P Transfers Satisfaction Study measures customer satisfaction with brands they use to digitally send/receive money to/from other individuals. By gaining a deep understanding of consumer sentiments and preferences related to P2P transfers, providers can improve their services, elevate customer satisfaction, and solidify their competitive advantage in this rapidly evolving environment. 

This benchmarking study will answer the following:

• What drives customer satisfaction with brands that provide P2P transfer services?
• Which digital experiences do consumers prefer most/least? And why?
• How can brands that provide P2P transfer services increase adoption and usage?

Segment respondents by geographic, demographic, and socioeconomic factors and improve customer experience with: 

• Customer support 
• Account management
• Sending and receiving funds 
• Security protections
• And more

Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.