The JD Power End of Lease Satisfaction Study identifies opportunities and provides critical insight to improve brand loyalty and lease retention by targeting pre-transaction behavior including research/shopping and the lease-end process from consumers who have ended an auto lease within a previous 9-month window.
Benefits
Why subscribe?
We pinpoint the factors that matter most to lessees and drive their satisfaction. The study identifies lease-end practices and timely marketing opportunities that optimize lease retention for the same brand and at the same dealer.
Why subscribe?
We pinpoint the factors that matter most to lessees and drive their satisfaction. The study identifies lease-end practices and timely marketing opportunities that optimize lease retention for the same brand and at the same dealer.
Experiences Explored
- Research consideration
- Shopping experience
- Communication channel preference (digital and traditional)
- What actions start the shopping process
- Critical decision timelines to lease again
- Final billing
- Research consideration
- Shopping experience
- Communication channel preference (digital and traditional)
- What actions start the shopping process
- Critical decision timelines to lease again
- Final billing
Key Dates
Press Release & Award Information
JD Power will issue a national press release that will highlight key findings and trends from the stud(ies) and includes top-to-bottom rankings of the brands in the study that meet JD Power’s predetermined research criteria. The brand(s) that ranks highest in each of the segments profiled and meets predetermined award criteria will have the opportunity to leverage their award publicly through the JD Power award licensing program, which requires subscribing to the study as a prerequisite.
See how our Awards make an impact.
JD Power will issue a national press release that will highlight key findings and trends from the stud(ies) and includes top-to-bottom rankings of the brands in the study that meet JD Power’s predetermined research criteria. The brand(s) that ranks highest in each of the segments profiled and meets predetermined award criteria will have the opportunity to leverage their award publicly through the JD Power award licensing program, which requires subscribing to the study as a prerequisite.
See how our Awards make an impact.
Make decisions with confidence.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Profiled Brands
Brands profiled in previous years will be added when available. View profiled brands in the past year from the list below.
2023 Profiled Brands
- Ally Financial
- Cal Automotive
- Chrysler Capital
- Ford Credit
- GM Financial
- Honda Financial Services
- Hyundai Motor Finance
- Kia Motors Finance
- Mazda Financial Services
- NMAC
- Southeast Toyota Finance
- Subaru Motors Finance
- Toyota Financial Services
- U.S. Bank
- Volkswagen Credit
Brands profiled in previous years will be added when available. View profiled brands in the past year from the list below.
2023 Profiled Brands
- Ally Financial
- Cal Automotive
- Chrysler Capital
- Ford Credit
- GM Financial
- Honda Financial Services
- Hyundai Motor Finance
- Kia Motors Finance
- Mazda Financial Services
- NMAC
- Southeast Toyota Finance
- Subaru Motors Finance
- Toyota Financial Services
- U.S. Bank
- Volkswagen Credit
JD Power Solutions
Deep Dives
An enhancement to our syndicated studies that allows your company to field additional surveys using a sample that is provided by your company.
Contact Us
Action Planning Workshop
Translate data and insights from JD Power studies into meaningful performance improvement with workshop sessions focused on defined business lines or functional areas.
Contact Us
Certification Programs
Showcase your commitment to digital excellence with Mobile App and Website Certification.
Contact Us
Deep Dives
An enhancement to our syndicated studies that allows your company to field additional surveys using a sample that is provided by your company.
Action Planning Workshop
Translate data and insights from JD Power studies into meaningful performance improvement with workshop sessions focused on defined business lines or functional areas.
Certification Programs
Showcase your commitment to digital excellence with Mobile App and Website Certification.
