Article/Insight

Satisfaction Drops As People Bank Digitally More Often: How to Avoid That

Financial institutions know that getting digital right is now a survival factor. But the reality is that as customers transition from branch to digital banking, customer satisfaction declines. Traditional institutions can reverse this trend by creating a more holistic approach to meeting consumers' needs.

Keep reading the full article for more insight including 4 action items for a successful hybrid banking future at The Financial Brand.

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