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Digital Retailing Accelerates During COVID-19

JDP SSI Digital Retailing Activities

When 2020 SSI releases soon, we’ll make sense of the noise around Digital Retail and address key questions

  • Does digital retailing continue its acceleration in May-June?
    What does this mean for 2021 and going forward?
  • How is Digital Retailing impacting the customer experience?
    Better? Worse?
  • What about F&I? Are Digital customers buying more F&I products? Or less?
  • Is Digital Retail helping front-end gross? Or hurting it?
  • How does your brand stack up?

Get answers to these questions – and many more – when J.D. Power releases the U.S. 2020 Sales Satisfaction Index (SSI) on December 9th 2020.

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