3 Pieces of CX Advice from Chris Hodges

J.D. Power's VP of Customer Experience Chris Hodges provides critical advice for organizations embarking on customer experience optimization initiatives. 

How a Respected Bank Almost Destroyed its Reputation with Poor CX
Article/Insight
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Bank Reputation Satisfaction Culture
Journey Intelligence: The Impact of Customer Trends
Infographic
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Journey Analytics Susan Image
Journey Intelligence: Get the Full Picture
Infographic
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Journey Analytics Ted Image

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