Overall Customer Satisfaction Increases among Dental Plan Members, J.D. Power Finds
DentaQuest Ranks Highest in Customer Satisfaction for Fourth Consecutive Year
COSTA MESA, Calif.: 6 Nov. 2019 — Customer satisfaction with dental plans increased in 2019, driven by year-over-year increases in coverage and communication experience, according to the J.D. Power 2019 Dental Plan Satisfaction Report.SM Overall satisfaction increases to 772 (on a 1,000-point scale) from 768 in 2018.
DentaQuest (810) ranks highest, performing particularly well in the customer service and communication factors.
The 2019 Dental Plan Satisfaction Report is based on responses from more than 1,400 dental plan members. The report was fielded in October 2019. While most dental care providers included in the study typically provide insurance coverage through the customers’ employer, DentaQuest largely provides government plans.
For more information about the Dental Plan Satisfaction Report, visit: https://www.jdpower.com/business/healthcare/us-dental-plan-satisfaction-report
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.
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