Customer Satisfaction Improves among Dental Plan Members, J.D. Power Finds
DentaQuest Ranks Highest in Customer Satisfaction for Third Consecutive Year
COSTA MESA, Calif.: 7 Nov. 2018 —Strongly driven by a significant increase in the Claims and Reimbursement Experience Factor, overall dental plan customer satisfaction has improved by 5 points (on a 1,000-point scale) to 775 from 2017, according to the J.D. Power 2018 Dental Plan Satisfaction Report.SM.
“If dental insurers can continue to decrease the length of time it takes to resolve a problem or question a customer has, they will see satisfaction continue to climb,” said Greg Truex, Managing Director and Healthcare Practice Leader at J.D. Power. “As these clients experience a smoother resolution process, their loyalty will improve and will more likely to recommend their insurer to others.”
DentaQuest (805) ranks highest, performing particularly well in the customer service, communication, and cost factors. HumanaDental (784) ranks second and myCignaDental (782) ranks third.
The 2018 Dental Plan Satisfaction Report is based on responses from nearly 1,000 dental plan members.
The study was fielded in October 2018. While most dental care providers included in the study typically provide insurance coverage through the customers’ employer, DentaQuest largely provides government plans.
For more information about the Dental Plan Satisfaction Report, visit https://www.jdpower.com/business/resource/member-dental-plan-satisfaction-report
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
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