News | J.D. POWER

Press Releases

The very latest news, bulletins, and reports on industries, rankings, products, and advisory services.

Wed, 2019/10/16 | Travel and Hospitality

2019 North America Rental Car Satisfaction Study

Wed, 2019/10/16 | Automotive

2019 Q3 Mobility Confidence Index Study fueled by SurveyMonkey Audience

Thu, 2019/10/10 | Automotive

J.D. Power 2019 China Customer Service Index (CSI) Study

Thu, 2019/10/10 | Wireless Providers

2019 U.S. Business Wireless Satisfaction Study

Thu, 2019/10/03 | Automotive

2019 Japan Navigation Systems Customer Satisfaction Index Study - OEM -

View All Press Releases

Events

What’s happening, where, who’s there – get upcoming J.D. Power conferences, seminars, and round tables on your calendar.

Wed, 10/23/2019

Videos

Interviews, demos, events, presentations, case studies – all here, all catalogued for your reference.

Automotive

Car Shopping Satisfaction in a Cross-Device World

Call Center

What Do Customers Care About Most in 2018?

Call Center

How Top Performers Consistently Improve Their Customer's Experience

Call Center

Contact Center Solutions - How JDPower Contact Center Certification is Unique

Call Center

Contact Center Solutions - Benchmarking Customer Satisfaction

View All Videos

External News

J.D. Power in the News

Thu, 2019/10/17 | The Financial Brand

Digitizing Banking is All About Engagement and CX, Not ‘Tech’

Thu, 2019/10/17 | USA Today

Best (and worst) rental car companies, according to J.D. Power survey

Wed, 2019/10/16 | Travel Pulse

Study Finds Airport-Based Rental Car Satisfaction Reaches Record High

Wed, 2019/10/16 | Forbes

Survey Says Consumers Remain Skeptical Of Both Electric And Self-Driving Cars

Fri, 2019/10/11 | Bankrate

8 tips for choosing a new bank

View All External News

Press Releases

2019 North America Rental Car Satisfaction Study

2019 Q3 Mobility Confidence Index Study fueled by SurveyMonkey Audience

J.D. Power 2019 China Customer Service Index (CSI) Study

2019 U.S. Business Wireless Satisfaction Study

2019 Japan Navigation Systems Customer Satisfaction Index Study - OEM -

Events

2019 J.D. Power Auto Revolution – ARIA Resort & Casino, Las Vegas, NV

2020 J.D. Power Auto Summit, Wynn, Las Vegas, NV

2020 J.D. Power emPower Customer Service - Miami

Videos

Car Shopping Satisfaction in a Cross-Device World

What Do Customers Care About Most in 2018?

How Top Performers Consistently Improve Their Customer's Experience

Contact Center Solutions - How JDPower Contact Center Certification is Unique

Contact Center Solutions - Benchmarking Customer Satisfaction

External News

Digitizing Banking is All About Engagement and CX, Not ‘Tech’

Best (and worst) rental car companies, according to J.D. Power survey

Study Finds Airport-Based Rental Car Satisfaction Reaches Record High

Survey Says Consumers Remain Skeptical Of Both Electric And Self-Driving Cars

8 tips for choosing a new bank