How can a hotel cost effectively monitor guests’ attitudes and issues?
One of the biggest challenges in the hospitality industry today is cost-effectively monitoring guest attitudes and issues. Although intercept surveys provide detailed and robust data, they can also be time-consuming and expensive. Management priorities and need for specific information changes constantly. Information on specific locations, brands or stakeholders are difficult to capture. Survey efforts may be affected by travel trends, weather, seasonality and construction. As a result, a hotel’s critical guest insight needs often go unmet. JD Power Traveler View is an innovative information solution that uses guests’ smartphones to collect on demand feedback. It works with a hotel’s Wi-Fi system to deliver short, in-the-moment surveys to guests who authenticate to the Wi-Fi. JD Power Traveler View works with all known Wi-Fi systems, including those managed by third parties. Guests can also opt out of the survey at any time if they don’t wish to be surveyed. This innovative solution gives you access to the actionable information you need to improve the guest experience, increase guest satisfaction, drive revenues, and more.
Know what is happening at your hotel today.
JD Power Traveler View is an innovative information solution that uses guest smartphones to collect feedback for management decisions or service recovery. It works with a hotel’s Wi-Fi system to deliver short, in-the-moment surveys to guests who authenticate to the hotel’s Wi-Fi.
JD Power Traveler View works with all known Wi-Fi systems, including those managed by third parties. Guests can also opt out of the survey at any time if they don’t wish to be surveyed.
One of the biggest challenges in the hospitality industry today is cost-effectively monitoring guest attitudes and issues. Although intercept surveys provide detailed and robust data, they can also be time-consuming and expensive. Management priorities and need for specific information changes constantly. Information on specific locations, brands or stakeholders are difficult to capture. Survey efforts may be affected by travel trends, weather, seasonality and construction. As a result, a hotel’s critical guest insight needs often go unmet. JD Power Traveler View is an innovative information solution that uses guests’ smartphones to collect on demand feedback. It works with a hotel’s Wi-Fi system to deliver short, in-the-moment surveys to guests who authenticate to the Wi-Fi. JD Power Traveler View works with all known Wi-Fi systems, including those managed by third parties. Guests can also opt out of the survey at any time if they don’t wish to be surveyed. This innovative solution gives you access to the actionable information you need to improve the guest experience, increase guest satisfaction, drive revenues, and more.
Know what is happening at your hotel today.
JD Power Traveler View is an innovative information solution that uses guest smartphones to collect feedback for management decisions or service recovery. It works with a hotel’s Wi-Fi system to deliver short, in-the-moment surveys to guests who authenticate to the hotel’s Wi-Fi.
JD Power Traveler View works with all known Wi-Fi systems, including those managed by third parties. Guests can also opt out of the survey at any time if they don’t wish to be surveyed.
Product Features
Features and Benefits of JD Power Traveler View
- 100% coverage of your property
- Operates 24/7/365
- Questions can be modified as needed
- Gathers specific information at specific locations (for example: pool, restaurant, lobby, etc.)
- Works with your Wi-Fi authentication process
- Ability to measure NPS, guest satisfaction and loyalty
- Delivers dashboard results in real time
- Can be combined with incentives to drive response rates
Features and Benefits of JD Power Traveler View
- 100% coverage of your property
- Operates 24/7/365
- Questions can be modified as needed
- Gathers specific information at specific locations (for example: pool, restaurant, lobby, etc.)
- Works with your Wi-Fi authentication process
- Ability to measure NPS, guest satisfaction and loyalty
- Delivers dashboard results in real time
- Can be combined with incentives to drive response rates
Any Guest Accessing Hotel Wi-Fi
... can be a respondent through a simple re-direct during authentication. Respondent then opts into a survey or continues to the hotel home page.
No physical equipment changes are necessary. The re-direct requires only simple scripting with no disturbance to existing software, programming or advertising.
... can be a respondent through a simple re-direct during authentication. Respondent then opts into a survey or continues to the hotel home page.
No physical equipment changes are necessary. The re-direct requires only simple scripting with no disturbance to existing software, programming or advertising.
Results, Reporting & Readout
Live dashboard of current results with KPI graph and chart displays. Downloads of data in Excel available
Live dashboard of current results with KPI graph and chart displays. Downloads of data in Excel available
Flexible Survey Capabilities
Survey content can be modified as needed to fit the needs of the hotel to address critical questions or concerns.
Access to JD Power’s library of questions
JD Power benchmarking, consulting, and workshop services available
Survey content can be modified as needed to fit the needs of the hotel to address critical questions or concerns.
Access to JD Power’s library of questions
JD Power benchmarking, consulting, and workshop services available
Client Deliverables
Key Deliverables for JD Power Traveler View
- Identification of hotel priorities
- Turn-key program implementation
- Real time dashboard tracking and key moment heat mapping
- JD Power analysis of results
- Prioritization workshop (optional)
Key Deliverables for JD Power Traveler View
- Identification of hotel priorities
- Turn-key program implementation
- Real time dashboard tracking and key moment heat mapping
- JD Power analysis of results
- Prioritization workshop (optional)
Let's Connect
Fill this out form to learn more about JD Power Traveler ViewSM and how your hotel can start a trial today.
Fill this out form to learn more about JD Power Traveler ViewSM and how your hotel can start a trial today.