JD Power In-Store Consulting

Delight your customers with help from our industry experts and in-depth analysis

Offer your shoppers the best in-store experience possible by working with our JD Power In-Store Consulting program. We provide your dealership the methodology and tools you need to meet and exceed your customers’ expectations.

Are you ready to improve your customer experience, increase customer loyalty and boost your sales?

JD Power posted double-digit improvement in satisfaction scores versus pre-program performance in 100% of programs during 2022.

JD Power In-Store Consulting features exclusive onsite analysis, interviews and observation by expert auto sales and service retail authorities, followed up by sustained virtual and phone support.

Together we will:

Establish a customer-first evaluation baseline
Identify dealer process deficiencies and ways to improve
Introduce performance tools and processes to enhance the sales and service experience
Develop new customer handling skills
Create and document formalized action plans for implementation and sustainment

Participating dealers will:

Be better positioned to achieve sales and service excellence
Improved their reputation in local markets
Increase sales and service opportunities
Receive support in achieving and exceeding objectives

Why choose JD Power In-Store Consulting?

Our consultants have:

10+ years of auto retail leadership experience. They are former GMs, Sales & Service Managers, Certified Leadership Coaches and Process Consultants
Comprehensive training in JD Power data analysis
Proven positive impact on previous JD Power consulting programs

What we deliver:

Six days of in-retailer consulting to build sustainable processes for lasting results
Virtual and phone sustainment during six-month program period
Comprehensive, customized action plan covering 2-4 of your most critical areas of focus