Home Improvement Retailer Insights

90% of customers who see their home improvement retailer as “customer-driven” say they “definitely will” purchase from them again, vs. just 23% for “profit-driven” retailers.*

“Top performers in this year’s study are setting themselves apart by consistently offering high-quality, readily available products and supplies, delivering a strong in-store experience, and building a deep sense of trust with their customers.”– Michael Taylor, Sr. Managing Director: Travel, Hospitality, Retail and Customer Service

Highly satisfied customers are the most likely to promote their home improvement retailer to others.**