EpiAnalytics Platform Integration

EpiAnalytics Off-The-Shelf Integrations:

• Salesforce.com AppExchange

• ServiceNow

• Workplace by Facebook: A Work Collaboration Tool

• 

  NICE Systems

• Your Company’s Homegrown Solutions

By empowering your corporate data with EpiAnalytics integrated solutions, your company can automate workflow rules and reporting based on EpiAnalytics classification and normalization of unstructured data you already own.

You can extend our solutions by leveraging our open APIs to push metadata from customer feedback and survey analysis into data for a true 360 degree view of the customer.  Custom integrations using our open API’s allow you to push and pull customer feedback data into your existing systems, including homegrown solutions, business intelligence, big data, or reporting application.

Customers simply log into the applications they use every day and consume the Reports and Dashboards that contain intelligence from EpiAnalytics at their finger tips.  Our solutions offer fast, easy-to-use text and sentiment analytics so your company can actively reduce costs and gain consumer insight.

• Improve agent efficiencies: automatically classify email-to-case comments by automating response and routing of consumer sales and service requests 
• Uses insights from customers to improve loyalty and satisfaction
• Easy–to-use text analytics application for Social and Community sentiment analysis
• Push text classifications into your data warehouse so analysts can share insights and provide automatic collaboration across functional departments
• Connect multiple types of data from disparate data sources
• Accurately measure and deliver ROI and business results
• Gain in-depth sentiment analysis and eliminate hours of manual analysis
• Discover trends and emerging issues so you can and identify customer service problems before they escalate