JD Power Banking Intelligence

2021 Mid-Size Banking Executive Forum Virtual Series

Sept. 28, 2021 - Oct. 19, 2021 | Sessions Held Tuesdays from 10AM to 11:30AM PT

Banking Background

You're invited!

Join us for this complimentary virtual event

Held over the course of four weeks from September 28 to October 19, this year’s virtual event will offer the perspectives from two industry experts, key leaders from JD Power, Life Engineering and more. Topics range from fintechs and financial health to delivering a superior digital experience.  Each week's interactive sessions will feature two speakers.

Fill out this form to register for all four sessions or register for individual sessions below. There is no registration fee.

All sessions will be held Tuesdays from 10AM PT to 11:30AM PT (Sept. 28th, Oct. 5th, Oct.12th and Oct. 19th). If you are unable to join a session, we encourage you to register anyway to receive the recording. Please note that Session Two on Oct. 5th WILL NOT be recorded. 

Session One

Tuesday, Sept. 28, 2021 |  10am to 11:30am PT

  • Welcome - Jim Miller, JD Power
  • Strengths and Opportunities for Midsize Banks (Insights from the Redesigned Retail Banking Study) - Lou Farrace, JD Power
  • Fintechs and Banking - Paul McAdam, JD Power

Session Three

Tuesday, Oct. 12, 2021 |  10am to 11:30am PT

  • Week Two Recap - Todd Morin, JD Power
  • Delivering a Superior Digital Experience - Jon Sundberg, JD Power

  • Financial Health Impact on Customers - Jennifer White, JD Power

Session Two

Tuesday, Oct. 5, 2021 |  10am to 11:30am PT

  • Week One Recap - Todd Morin, JD Power
  • Keynote Speaker - Joel Denkert, Deputy Comptroller for Midsize Bank Supervision at the Comptroller of the Currency (OCC)
  • Keynote Speaker - Steven Alexopoulos, CFA, Managing Director and Head of Mid- and Small Cap Banks Equity Research at J.P. Morgan

*Please Note: This session WILL NOT be recorded. 

Session Four

Tuesday, Oct.19, 2021 |  10am to 11:30am PT

  • Week Three Recap - Todd Morin, JD Power
  • Employee Satisfaction and its Impact on Customer Experience - Life Engineering        

  • Measure What Matters - Eric Inouye, Wade Stout, Todd Morin, JD Power

  • Series Wrap - Todd Morin, JD Power

Questions?

Please contact Todd Morin ([email protected]) or fill out this form