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Auto Claims Ratings

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2009 Auto Claims Satisfaction Study

Award Recipient
Auto-Owners
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Satisfaction: This is score is based on how customers rate their overall insurance claims experience.
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First Notice of Loss: This score is based on how customers rate the insurance company based on the claims process.
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Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim.
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Appraisal: This score is based on how customers rate the insurance company based on the appraisal process.
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DESCENDING
DESCENDING
DESCENDING
DESCENDING
DESCENDING
21st Century
AIG
Allstate
Automobile Club Group (ACG)
Encompass
Mercury
California State Automobile Association (CSAA)
COUNTRY
Erie Insurance
Farmers
The Hanover
Liberty Mutual
MetLife
Nationwide
Progressive
Safeco
Travelers
American Family
Automobile Club of Southern California (ACSC)
GEICO
State Farm
Amica Mutual
Auto-Owners
Award Recipient
GMAC
The Hartford
USAA *
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.

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