Auto Claims Ratings
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2009 Auto Claims Satisfaction Study
Award Recipient
Auto-Owners


Ratings Factors
Displaying Factors 1-4 of 7
Company
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Overall Satisfaction: This is score is based on how customers rate their overall insurance claims experience. First Notice of Loss: This score is based on how customers rate the insurance company based on the claims process. Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim. Appraisal: This score is based on how customers rate the insurance company based on the appraisal process. |
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21st Century




AIG




Allstate




Automobile Club Group (ACG)




Encompass




Mercury




California State Automobile Association (CSAA)




COUNTRY




Erie Insurance




Farmers




The Hanover




Liberty Mutual




MetLife




Nationwide




Progressive




Safeco




Travelers




American Family




Automobile Club of Southern California (ACSC)




GEICO




State Farm




Amica Mutual




Auto-Owners
Award Recipient
Award Recipient




GMAC




The Hartford




USAA *




*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

Displaying Factors 1-4 of 7
Scoring Legend
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