Press Room
News that moves the industry
Explore the latest JD Power press releases, study results, and announcements from across the industries we cover.
Latest News
Recent press releases
Press Release
New-Vehicle August Sales Rate on Track for 16.4 Million; Year-Ago Dynamics Skew Annual Comparisons
• August new-vehicle retail sales on track for 6.9% decrease year over year, though annual comparisons are skewed by EV tax credit pull-ahead in 2025
Press Release
Complex Systems and Passenger Screens Test Limits of Owners’ Technology Appetites
— Amid growing complaints about screen overload in today’s vehicles, owners are most satisfied with the technology they barely notice, according to the JD Power 2026 U.S. Tech Experience Index (TXI) Study.
Press Release
Vehicle Dependability in China Shows Modest Improvement; Design-Related Problems Drive Overall Quality Trends
Vehicle dependability of internal combustion engine (ICE) vehicles in China has increased slightly in 2026.
Press Release
Complimentary Food and Beverage, Staff Interactions Drive Guest Satisfaction with Airport Lounges
With the price of a bottle of water in a U.S. airport now routinely topping $5, and airports more crowded than ever, air travelers have increasingly made the airport lounge the destination before the destination.
Press Release
Small Business Customer Satisfaction with Insurers Surges as Rates Stabilize and Digital Support Improves
Overall satisfaction with small commercial insurers rises, driven by improvements in digital capabilities and price
Press Release
Medicare Advantage Plan Members Seek Stronger Patient Advocacy, Care Coordination
Against a backdrop of rising financial pressures, narrower access to provider networks and prescription drug and outpatient care cost increases, Medicare Advantage plan members are looking for trusted partners to guide them through their healthcare journeys.
Press Release
Luxury Auto Seating Goes Mass Market, Narrowing Satisfaction Gap
Vehicle seat quality in premium brands continues to lag that of mass market vehicles for the fifth consecutive year, according to the JD Power 2026 U.S. Seat Quality and Satisfaction Study
Press Release
Financial Stress Deepens Divide among U.S. Credit Card Customers
Financial health among U.S. credit card customers is deteriorating, with the share of customers classified as financially unhealthy rising to 60% from 56% a year ago, according to the JD Power 2026 U.S. Credit Card Satisfaction Study, released today.
Press Release
Public EV Charging Improves as OEM-Backed Networks Gain Traction
Despite slower growth in the electric vehicle (EV) market, the public charging experience continues to improve.
Press Release
Auto Dealers Reward Lenders That Remove Friction, Not Just Offer Competitive Rates
For auto dealers, working with a lender isn’t just about getting a competitive rate; it’s also about how easy the lender makes the deal.
Press Release
Value Perception ‘Panes’ Window & Patio Door Satisfaction
Overall product satisfaction with windows and patio doors remains stable in 2026, but customer satisfaction with retailers declines notably
Press Release
2026 New Energy Vehicle Customer Service Falls into Dilemma of High Cost but Low Trust
Overall satisfaction with the customer service experience among new energy vehicle (NEV) owners in China is this year 778 points (on a 1,000-point scale)
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