Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.SM
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After a highly satisfying experience on a manufacturer's website, new-vehicle shoppers are significantly more likely to visit a dealership to test-drive a vehicle of interest, according to the J.D. Power and Associates 2012 Canadian Manufacturer Website Evaluation StudySM released today.
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While aesthetics and functionality are important to consumers when choosing new kitchen cabinets, brands that differentiate themselves throughout the shopping and purchase process are best positioned to satisfy customers, according to the J.D. Power and Associates 2012 U.S. Kitchen Cabinet Satisfaction StudySM released today.
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Vehicle dealers in India are managing the risks of a slowdown in the automotive market by increasingly diversifying their sources of revenue, according to the J.D. Power Asia Pacific 2012 India Dealer Satisfaction with Automotive Manufacturers Index StudySM released today.
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