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J.D. Power captures the opinions and perceptions of millions of consumers annually. Our data and insights are used by companies worldwide to improve quality, satisfaction, and business performance, while our ratings aid consumers in making more informed purchase decisions.

NBC News

This is for the scores of vehicle owners who are tired of not being able to get their in-car communication systems to work: You are not alone in your frustration. In fact, a new study found that in-car connectivity and communication systems are twice as likely to break down three years after a driver buys a new car than they are during the first three months they own that vehicle.

Los Angeles Times

Getting a phone connected to a car and getting the car to understand voice commands are the two most frequently reported problems in late model vehicles, according to new J.D. Power study of difficulties people encounter with their vehicles. Complaints about Bluetooth connectivity and built-in voice recognition systems dominated the automotive research firm’s 2015 Vehicle Dependability Study released Wednesday.
Vehicle Dependability Study

Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to the J.D. Power 2015 U.S. Vehicle Dependability StudySM (VDS) released today. Study findings show that technology is playing an increasingly critical role in owners’ perceptions of overall vehicle reliability, which, in turn, is impacting their likelihood to repurchase the same brand next time around.