Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.
Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.
"It is imperative that water utilities also focus on understanding their customers, who can often be their most effective advocates when it comes to building up support for necessary improvements"
An increasing number of investors are using dedicated advisors as sounding boards but not as final decision-makers
The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.EXPLORE BENCHMARKS
Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.EXPLORE SOLUTIONS
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE BENCHMARKS
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE SOLUTIONS
Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.
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Record Numbers of Software Complaints and Recalls Threaten Trust In Automotive Technology, says J.D. Power SafetyIQ
Consumer complaints about vehicle software have been growing steadily over the past several years, and 2016 is already on pace with the record-setting level of 2015, according to data collected by J.D. Power through its SafetyIQ program and released today.
Quality Perception Gap Emerges in Chinese Auto Consumer Market, J.D. Power Finds
A perception gap has emerged among Chinese auto consumers when it comes to automobile quality. According to the J.D. Power 2016 China New-Vehicle Intender StudySM (NVIS), released today, 12 auto brands that have been flagged as having a low perception of quality among prospective buyers have actually been found to score highly in the J.D. Power 2015 China Initial Quality StudySM (IQS). Conversely, seven brands that have a high perception of quality among prospective buyers have scored poorly in J.D. Power’s owner-focused quality study.
Increasing New-Vehicle Sales in Mexico Create Opportunities And Challenges for Automakers and Dealers, J.D. Power Study Finds
New-vehicle retail sales in Mexico continue to grow, creating both opportunities and challenges for auto manufacturers and dealers, according to the J.D. Power 2016 Mexico Sales Satisfaction Index (SSI) Study,SM released today.