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Auto Claims Ratings

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2009 Auto Claims Satisfaction Study

Award Recipient
Auto-Owners
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Satisfaction: This is score is based on how customers rate their overall insurance claims experience.
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First Notice of Loss: This score is based on how customers rate the insurance company based on the claims process.
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Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim.
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Appraisal: This score is based on how customers rate the insurance company based on the appraisal process.
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Auto-Owners
Award Recipient
GMAC
The Hartford
Amica Mutual
American Family
Erie Insurance
State Farm
Automobile Club of Southern California (ACSC)
California State Automobile Association (CSAA)
GEICO
COUNTRY
Liberty Mutual
Farmers
MetLife
Safeco
Progressive
Travelers
Nationwide
The Hanover
Allstate
Automobile Club Group (ACG)
Mercury
Encompass
21st Century
AIG
USAA *
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.

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