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Auto Claims Ratings

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2009 Auto Claims Satisfaction Study

Award Recipient
Auto-Owners
Ratings Factors
Displaying Factors 1-4 of 7
 
Company
Overall Satisfaction: This is score is based on how customers rate their overall insurance claims experience.
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First Notice of Loss: This score is based on how customers rate the insurance company based on the claims process.
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Service Interaction: This score is based on how customers rate the insurer representative/agent handling the claim.
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Appraisal: This score is based on how customers rate the insurance company based on the appraisal process.
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Sort:
ASCENDING
DESCENDING
DESCENDING
DESCENDING
DESCENDING
Travelers
State Farm
Safeco
Progressive
Nationwide
MetLife
Mercury
Liberty Mutual
The Hartford
The Hanover
GMAC
GEICO
Farmers
Erie Insurance
Encompass
COUNTRY
California State Automobile Association (CSAA)
Auto-Owners
Award Recipient
Automobile Club of Southern California (ACSC)
Automobile Club Group (ACG)
Amica Mutual
American Family
Allstate
AIG
21st Century
USAA *
*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.


Displaying Factors 1-4 of 7

Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.

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