The Voice of the Customer is clear. Your interaction with your insurance agent is the most important factor influencing how you feel about your insurance carrier. Clearly, having the right agent matters!

But with thousands of agencies to consider, how can you identify an agent who has a proven commitment to the kind of customer service you expect and deserve?

J.D. Power and Associates’ Distinguished Insurance Agency Program recognizes only those agents that achieve the highest levels of satisfaction as determined by their customers. To be recognized in the program, agents must demonstrate they adhere to a number of rigorous standards including:

• Speedy response and accessibility to their customers
• Rapid follow-up on claims
• Proactive customer contact
• A professional office environment
• Regular offers of personal insurance reviews

This innovative program first measures how customers rate their agents against a series of customer satisfaction measures. Then, those agents that qualify based on their customer’s voice undergo a thorough onsite evaluation, measuring their business practices, documented service results, and a host of other factors deemed most important to insurance consumers like you.

The Distinguished Insurance Agency recognition is then awarded only to agents with a demonstrated record of success at satisfying their customers, assuring them a quality experience and top levels of service. This exclusive recognition is reassessed annually, assuring that the best agents remain focused on those practices you, and consumers like you, want most.

Look for the Distinguished Insurance Agency trophy in your favorite agent’s office!

To see a current list of certified Distinguished Insurance Agencies, choose a state below.

© 2009 J.D. Power and Associates, The McGraw-Hill Companies, Inc. All Rights Reserved.