Aftermarket

Optimize Parts and Service Performance

JD Power delivers data-driven insights across the vehicle ownership lifecycle to help aftermarket leaders improve service operations, align parts strategy with real demand, and enhance the customer experience.

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Aftermarket Solutions

Products and solutions vary by region. Please select your location to view options available to you.

OEM

Repair Analytics

Warranty benchmarking solution using real repair data to identify issues, reduce costs, and improve product quality and reliability across vehicle components. Learn More Dealer

U.S. Aftermarket Service Index (ASI) Study

Measures satisfaction with aftermarket service providers, offering insights into competitive performance versus dealerships primarily during the post-warranty ownership period. Learn More OEM

Canada Customer Service Index – Long Term (CSI-LT) Study

Benchmarks satisfaction with dealership and aftermarket service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers. Learn More OEM

Mexico Customer Service Index – Long Term (CSI-LT) CLUB Study

Benchmarks satisfaction with dealership and aftermarket service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers. Learn More Dealer

Powersports CONNECT

Provides real-time powersports valuations across 20 years of data, covering motorcycles, ATVs, snowmobiles, and more, with instant, unlimited access from any web-enabled device. Learn More Automotive

EV Volumes

Track EV markets globally with detailed data on sales, batteries, charging infrastructure, and future model launches. Learn More

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Impact we deliver

Aftermarket leaders use JD Power intelligence to:

• Improve parts demand forecasting with real-world data
• Optimize pricing using market-based transaction insights
• Strengthen service operations through performance benchmarking analytics
• Increase retention through improved ownership experiences
• Identify high-value service opportunities across vehicle lifecycles
• Align offerings with evolving vehicle complexity and EV trends
• Enhance profitability across parts and service operations

Related Insights

Insights

Amid Ongoing Financial Pressure, Consumers Turn to AI for Advice

While the financial health of consumers in the United States is showing modest signs of improvement, significant pressure remains.

Press Release

JD Power-GlobalData Automotive Forecast July 2026

Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.

Insights

Residual Values in Europe to Remain Under Pressure in 2026

Europe’s used-car market remains under pressure. A weakened economic outlook in the region, higher inflation rates and geopolitical uncertainty have dented business and consumer confidence.

Press Release

Homeowner Satisfaction with Mortgage Servicers Improves as Financial Pressures Mount

With mortgage rates remaining elevated and many homeowners staying in place rather than refinancing or moving, the mortgage servicing relationship has become more important than ever.
More Insights

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Contact us to learn how JD Power supports Aftermarket performance across the entire value chain.