Aftermarket

Optimize Parts and Service Performance

JD Power delivers data-driven insights across the vehicle ownership lifecycle to help aftermarket leaders improve service operations, align parts strategy with real demand, and enhance the customer experience.

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Aftermarket Solutions

Products and solutions vary by region. Please select your location to view options available to you.

OEM

Repair Analytics

Warranty benchmarking solution using real repair data to identify issues, reduce costs, and improve product quality and reliability across vehicle components. Learn More Dealer

U.S. Aftermarket Service Index (ASI) Study

Measures satisfaction with aftermarket service providers, offering insights into competitive performance versus dealerships primarily during the post-warranty ownership period. Learn More OEM

Canada Customer Service Index – Long Term (CSI-LT) Study

Benchmarks satisfaction with dealership and aftermarket service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers. Learn More OEM

Mexico Customer Service Index – Long Term (CSI-LT) CLUB Study

Benchmarks satisfaction with dealership and aftermarket service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers. Learn More Dealer

Powersports CONNECT

Provides real-time powersports valuations across 20 years of data, covering motorcycles, ATVs, snowmobiles, and more, with instant, unlimited access from any web-enabled device. Learn More

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Impact we deliver

Aftermarket leaders use JD Power intelligence to:

• Improve parts demand forecasting with real-world data
• Optimize pricing using market-based transaction insights
• Strengthen service operations through performance benchmarking analytics
• Increase retention through improved ownership experiences
• Identify high-value service opportunities across vehicle lifecycles
• Align offerings with evolving vehicle complexity and EV trends
• Enhance profitability across parts and service operations

Related Insights

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Monthly Market Update: What Happened to European Residual Values in June?

A gradual residual value decline continued across major European used-car markets in June.
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Press Release

JD Power-GlobalData Forecast June 2026

Total new-vehicle sales for June 2026, including retail and non-retail transactions, are projected to reach 1,363,800, a 3.6% increase year-over-year, according to a joint forecast from JD Power and GlobalData. Reporting the same numbers without adjusting for the number of selling days translates to an increase of 8.0% from 2025. The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is expected to be 16.5 million units, up 0.8 million units from June 2025.
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The Automotive Update: What is forecast for Europe’s new EV market?

This episode unpacks the latest update from EV Volumes’ forecasting team. Listen now for key insights into new EV sales in Europe, alongside projections for the region’s big five markets. Which factors could most affect sales of electric models in the future?
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Financially Stressed Canadians Expect Banks to Provide Guidance but Turn to AI for Advice, JD Power Finds

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Contact us to learn how JD Power supports Aftermarket performance across the entire value chain.