Aftermarket

Optimize Parts and Service Performance

JD Power delivers data-driven insights across the vehicle ownership lifecycle to help aftermarket leaders improve service operations, align parts strategy with real demand, and enhance the customer experience.

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Aftermarket Solutions

Products and solutions vary by region. Please select your location to view options available to you.

OEM

Repair Analytics

Warranty benchmarking solution using real repair data to identify issues, reduce costs, and improve product quality and reliability across vehicle components. Learn More Dealer

U.S. Aftermarket Service Index (ASI) Study

Measures satisfaction with aftermarket service providers, offering insights into competitive performance versus dealerships primarily during the post-warranty ownership period. Learn More OEM

Canada Customer Service Index – Long Term (CSI-LT) Study

Benchmarks satisfaction with dealership and aftermarket service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers. Learn More OEM

Mexico Customer Service Index – Long Term (CSI-LT) CLUB Study

Benchmarks satisfaction with dealership and aftermarket service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers. Learn More Dealer

Powersports CONNECT

Provides real-time powersports valuations across 20 years of data, covering motorcycles, ATVs, snowmobiles, and more, with instant, unlimited access from any web-enabled device. Learn More Automotive

EV Volumes

Track EV markets globally with detailed data on sales, batteries, charging infrastructure, and future model launches. Learn More

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Impact we deliver

Aftermarket leaders use JD Power intelligence to:

• Improve parts demand forecasting with real-world data
• Optimize pricing using market-based transaction insights
• Strengthen service operations through performance benchmarking analytics
• Increase retention through improved ownership experiences
• Identify high-value service opportunities across vehicle lifecycles
• Align offerings with evolving vehicle complexity and EV trends
• Enhance profitability across parts and service operations

Related Insights

Press Release

Rewards and Benefits Matter More as Credit Cardholders in Canada Feel the Squeeze

The value of rewards and benefits has emerged as a critical differentiating factor among credit cardholders in Canada.

Press Release

Canadian Drivers Pay More at Dealerships, but Aftermarket Shops are Winning Their Trust

wners of aging vehicles in Canada are paying more to keep them on the road, as the average spend per service visit across all service facility types for vehicles aged four to 12 years has increased to $443 from $415 in 2025.

Press Release

Retirement Plan Website and App Experiences Directly Linked to Employee Engagement, Asset Retention

The secret to increased participation and deeper engagement with employer-sponsored retirement plans comes down to one critical factor: seamless, interactive experiences with retirement plan websites and mobile apps.

Press Release

Infotainment Remains Vehicle Quality’s Biggest Challenge

While overall vehicle quality improves in 2026, infotainment remains the most problematic major vehicle category and is the only category to deteriorate.
More Insights

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Contact us to learn how JD Power supports Aftermarket performance across the entire value chain.