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Digital Experience Insight

Measure performance across apps, platforms, and support channels.

Service and Support Benchmarking

Understand how your service experience compares across competitors.

Customer Retention Drivers

Identify what drives satisfaction, loyalty, and reduced churn.

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Build Connected Customer Experiences

Improve customer experience, reduce churn, and drive subscriber growth

Technology Media & Telecommunications

U.S. Wireless Network Quality Study

The Wireless Network Quality Study assesses carrier performance on calling, messaging, and data across regions twice yearly to identify regional strengths and weaknesses. Learn More Technology Media & Telecommunications

U.S. Wireless Carrier Satisfaction Study

The Wireless Carrier Satisfaction Study benchmarks postpaid and prepaid MNOs and MVNOs on experience drivers that shape loyalty, churn, and growth. Learn More Technology Media & Telecommunications

U.S. Business Wireless Satisfaction Study

The Business Wireless Satisfaction Study measures satisfaction for small business, medium business, and large enterprise wireless customers across six factors. Learn More Technology Media & Telecommunications

U.S. Business Internet Satisfaction Study

The Business Internet Satisfaction Study benchmarks ISP performance with small, medium, and large enterprise customers across seven satisfaction factors. Learn More Technology Media & Telecommunications

U.S. Residential Internet Service Provider Satisfaction Study

The Residential internet providers (ISP) Satisfaction Study benchmarks internet providers quarterly across seven relational dimensions, including customer satisfaction, market share, and churn, by U.S. region. Learn More Technology Media & Telecommunications

U.S. Television Service Provider Satisfaction Study

The Television Service Provider Satisfaction Study tracks quarterly satisfaction for Cable/Satellite TV and Live TV Streaming across U.S. regional markets. Learn More Technology Media & Telecommunications

U.S. Telecom Digital Experience Study

The Telecom Digital Experience Study evaluates wireless and ISP websites and mobile apps on key factors driving customer engagement and loyalty. Learn More

Customer Service

Turn service into a competitive advantage

JD Power helps you improve service performance via customer experience analytics to understand interactions across channels, benchmark performance against competitors, and improve outcomes with the right customer satisfaction metrics.

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Related Insights

Press Release

Wireless Carrier Customer Satisfaction Surges on Improved Support, Better Value

Wireless carriers are resolving customer problems faster, delivering consistently high-quality service and demonstrating great value for the price they are paying.

Press Release

Wireless Network Quality Returns to Record High, JD Power Finds

According to the JD Power 2026 U.S. Wireless Network Quality Performance Study—Volume 2, released today, wireless customers experienced just 8 problems per 100 (PP100), the fewest number of problems recorded since the 2025 U.S. Wireless Network Quality Performance Study—Volume 2, which was a record low. A lower PP100 score indicates higher network quality.
 2026 U.S. Business Internet Satisfaction Study

Press Release

Cost Satisfaction Up but Rising Demand Puts Enterprise Internet Reliability at Risk, JD Power Finds

Overall business internet satisfaction reaches 709 in 2026, a 2-point increase from 2025.

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