Insights
What Impact Will Rules of Origin and Made in Europe Have?
Legislation plays a big role in the automotive industry. But does it benefit, or create challenges, between historic trading partners?
News & Insights
Insights
Premium Vehicle Buyers Defecting to Mainstream Brands
Premium owners are increasingly replacing their vehicles with mainstream midsize and compact SUVs, with the highest defection rates among younger and lower-income buyers
Press Release
Value Perception 'Panes' Window & Patio Door Satisfaction
Overall product satisfaction with windows and patio doors remains stable in 2026, but customer satisfaction with retailers declines notably
Press Release
2026 New Energy Vehicle Customer Service Falls into Dilemma of High Cost but Low Trust
Overall satisfaction with the customer service experience among new energy vehicle (NEV) owners in China is this year 778 points (on a 1,000-point scale)
Insights
Monthly Market Update: BEVs Break Away from European Used-Car Market Trend
Residual values continued to normalize across major European used-car markets during July.
Press Release
Wireless Carrier Customer Satisfaction Surges on Improved Support, Better Value
Wireless carriers are resolving customer problems faster, delivering consistently high-quality service and demonstrating great value for the price they are paying.
Insights
New Account Openings Accelerate at Big Name Banks and Financial Services Firms
The great unbundling of the banking and financial services industry may have reached a turning point.
Press Release
Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits
Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.
Press Release
Care & Convenience: The New Rx for Pharmacy Satisfaction
The landscape of pharmacy customer satisfaction is undergoing a notable transformation, according to the JD Power 2026 U.S. Pharmacy Study,SM indicating divergent trends between mail-order and brick-and-mortar pharmacies.
Insights
Amid Ongoing Financial Pressure, Consumers Turn to AI for Advice
While the financial health of consumers in the United States is showing modest signs of improvement, significant pressure remains.
Press Release
JD Power-GlobalData Automotive Forecast July 2026
Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.
Insights
Residual Values in Europe to Remain Under Pressure in 2026
Europe’s used-car market remains under pressure. A weakened economic outlook in the region, higher inflation rates and geopolitical uncertainty have dented business and consumer confidence.