Insights
Monthly Market Update: BEVs Break Away from European Used-Car Market Trend
Residual values continued to normalize across major European used-car markets during July.
News & Insights
Press Release
Wireless Carrier Customer Satisfaction Surges on Improved Support, Better Value
Wireless carriers are resolving customer problems faster, delivering consistently high-quality service and demonstrating great value for the price they are paying.
Insights
New Account Openings Accelerate at Big Name Banks and Financial Services Firms
The great unbundling of the banking and financial services industry may have reached a turning point.
Press Release
Clean Energy Initiatives Linked to Economic, Health and Energy Security Benefits
Even as electric utility customers express concern about future power availability, with slightly more than half (54%) saying they are concerned about whether enough power will be available in the future, support for clean energy is strong.
Press Release
Care & Convenience: The New Rx for Pharmacy Satisfaction
The landscape of pharmacy customer satisfaction is undergoing a notable transformation, according to the JD Power 2026 U.S. Pharmacy Study,SM indicating divergent trends between mail-order and brick-and-mortar pharmacies.
Insights
Amid Ongoing Financial Pressure, Consumers Turn to AI for Advice
While the financial health of consumers in the United States is showing modest signs of improvement, significant pressure remains.
Press Release
JD Power-GlobalData Automotive Forecast July 2026
Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.
Insights
Residual Values in Europe to Remain Under Pressure in 2026
Europe’s used-car market remains under pressure. A weakened economic outlook in the region, higher inflation rates and geopolitical uncertainty have dented business and consumer confidence.
Press Release
Homeowner Satisfaction with Mortgage Servicers Improves as Financial Pressures Mount
With mortgage rates remaining elevated and many homeowners staying in place rather than refinancing or moving, the mortgage servicing relationship has become more important than ever.
Press Release
New-Vehicle Appeal Sees Biggest Improvement Since 2018
New-vehicle owners are feeling more excitement behind the wheel as automakers deliver vehicles that are more satisfying to own and drive, according to the JD Power 2026 U.S. Automotive Performance, Execution and Layout (APEAL) Study.
Press Release
Utility Brands Struggle to Connect with Customers
Against a backdrop of rising prices, declining communications and lagging industry innovation leadership, electric and gas utilities in the United States are struggling to maintain appealing consumer brands.
Press Release
Nearly 90% of Customers Using Independent Service Providers Are Still Under Warranty
Overall aftersales service customer satisfaction in China continues to improve, according to the J.D. Power 2026 China Customer Service Index (CSI) Study SM, rising 5 points year over year to 794 (on a 1,000-point scale).