Professional Services

Act with Confidence Using Expert-Led Insight

JD Power Professional Services helps you solve complex challenges using data-driven insights and industry expertise. Improve strategy, optimize operations, and deliver measurable business outcomes across the vehicle lifecycle.

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Impact we deliver

Professional services leaders use JD Power expertise to:

• Improve strategic decision-making with real-world data insights
• Align stakeholders around clear, prioritized business initiatives
• Optimize operations using proven analytics and benchmarks
• Enhance customer experience across the vehicle ownership lifecycle
• Identify performance gaps across go-to-market activities
• Translate data insights into actionable business strategies
• Deliver measurable outcomes from planning through execution

Related Insights

Press Release

Utility Brands Struggle to Connect with Customers

Against a backdrop of rising prices, declining communications and lagging industry innovation leadership, electric and gas utilities in the United States are struggling to maintain appealing consumer brands.

Press Release

Nearly 90% of Customers Using Independent Service Providers Are Still Under Warranty

Overall aftersales service customer satisfaction in China continues to improve, according to the J.D. Power 2026 China Customer Service Index (CSI) Study SM, rising 5 points year over year to 794 (on a 1,000-point scale).

News

BEVs Bolster Europe’s Big Five New-Car Markets

All five of Europe’s biggest new-car markets ended the first half of 2026 with year-over-year improvements. Each market owed much to the performance of BEVs.

Press Release

Wireless Network Quality Returns to Record High, JD Power Finds

According to the JD Power 2026 U.S. Wireless Network Quality Performance Study—Volume 2, released today, wireless customers experienced just 8 problems per 100 (PP100), the fewest number of problems recorded since the 2025 U.S. Wireless Network Quality Performance Study—Volume 2, which was a record low. A lower PP100 score indicates higher network quality.